Izgleda da svi uključeni samo kopiraju i nalepite sve u 2 slučaja o istom problemu. Tako da ću to učiniti na uobičajen način.
Da, verhokat, primetio sam. Međutim, čak i da je kazino to bukvalno naveo u svojim Uslovima i odredbama (u vezi sa državljanstvom), ne bi imalo smisla da ga kazino primeni ili primeni uprkos tome što nije tražio ove informacije od igrača prilikom registracije.
Dragi VinDetta Casino timu ,
Iako se to ne dešava često, u ovom slučaju moram da se složim sa igračem.
Ako igrač ima prebivalište u Poljskoj, šta je trebalo da popuni prilikom registracije? Šta je pogrešno popunjeno da joj je kazino dozvolio da se registruje, deponuje i igra?
Ako bi joj bilo dozvoljeno da igra samo na osnovu svoje lokacije, bilo bi pošteno dati joj šansu da dokaže da živi u Poljskoj. Kazino ima pravo da zatvori bilo koji račun u bilo kom trenutku, bez navođenja razloga, ali ako ne postoji opravdan razlog za oduzimanje dobitka, takvu odluku možemo prihvatiti samo ako se ceo preostali iznos isplati u potpunosti. Pored toga, u pravilima kazina nema ni reči o državljanstvu, a ako pažljivo prođete kroz navedena pravila, da li je tačno sve što je igrač tvrdio (ništa drugo još nije dokazano od strane kazina), mogli biste saznati da u suštini nijedno od tih pravila nije prekršeno.
Postoji jedan veoma lep primer od jednog mog kolege za ovo, i želeo bih da ga podelim.
Da sam državljanin Holandije, gde su neke vrste droga dozvoljene, to ne bi značilo da mogu da ih koristim u drugim zemljama samo zato što sam iz Holandije. Prema logici primene gore navedenih pravila od strane kazina, to bi značilo da bih mogao da uživam u zabranjenim supstancama u bilo kojoj zemlji na Zemlji.
U slučaju da igrač živi u Poljskoj, ona podleže poljskim zakonima. Igrala je iz Poljske.
Nažalost, bojim se da uopšte niste odgovorili na nekoliko pitanja, pa bih želeo da ih ponovim.
" Koje korake igrač treba da preduzme da deblokira račun i/ili povuče stanje?
Da li je podnosilac žalbe pristupio veb stranici kazina i igrao u kazinu iz Ukrajine?
Da li kazino zahteva informacije o državljanstvu prilikom registracije? Pod uslovom da zaista živi u Poljskoj, da li je sve ispravno popunila prilikom registracije? Da li je dala dovoljno dokumenata da potvrdi svoje prebivalište u Poljskoj?
Ako je pokušala da sakrije svoju trenutnu lokaciju ili ako je prekršena bilo koja druga pravila, da li je kazino u stanju da to potkrijepi relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ). "
Zašto trenutno prebivalište igrača nije bitno?
Probao sam to pre nekog vremena. Obrazac za registraciju čak i ne zahteva popunjavanje zemlje. Automatski se postavlja na podrazumevanu vrednost prema trenutnoj lokaciji igrača. Takođe, mesto za popunjavanje nema opis.
Ako ne postoji ništa što bi moglo da dokaže da je igrala iz ograničene zemlje ili da je sakrila svoju lokaciju, ili da je popunila netačne ili netačne lične podatke da bi se registrovala i igrala u Smokace kazinu, da li kazino može preispitati svoju odluku i isplatiti preostali balans igrača?
It looks like all involved only copy and paste everything in 2 cases about the same issue. So I will do it in the usual way.
Yes, verkhokat, I noticed it. However, even if the casino had it literally stated in its Terms and Conditions (regarding citizenship), it would not make sense if the casino applied it or applied it despite not asking for this information from players upon registration.
Dear WinDetta Casino team,
Although it does not happen often, in this case, I have to agree with the player.
If the player resides in Poland, what should she have filled in upon registration? What was filled in incorrectly that the casino allowed her to register, deposit, and play?
If she was allowed to play only based on her location, it would be fair to provide her with a chance to prove that she resides in Poland. The casino has a right to close any account at any time, without giving a reason, but if there is no justified reason to confiscate the winnings, we are able to accept such a decision only if the entire remaining balance is paid out completely. In addition, there is no word about citizenship in the casino's rules, and if you go through the stated rules carefully, if everything that the player claimed is true (nothing else has been proven by the casino yet), you could find out that basically none of those rules were broken.
There is a very nice example from one of my colleagues for this, and I would like to share it.
If I were a citizen of the Netherlands, where some types of drugs are allowed, it would not mean that I can use them in other countries only because I am from the Netherlands. According to the logic of applying the rules stated above by the casino, it would mean that I could enjoy prohibited substances in any country on Earth.
In case the player resides in Poland, she is subject to Polish laws. She played from Poland.
Unfortunately, I am afraid you have not answered several questions at all, so I would like to repeat them.
"What steps should the player take to unblock the account and/or withdraw the balance?
Did the complainant access the casino website and play at the casino from Ukraine?
Does the casino require information about citizenship during registration? Provided that she really resides in Poland, did she fill out everything correctly upon registration? Did she provide enough documents to verify her residence in Poland?
If she tried to hide her current location or if any other rules were breached, is the casino able to substantiate it with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru)."
Why does the player's current residence make no difference?
I tried it myself a while ago. The registration form even does not require filling in a country. It is automatically set to default value according to a player's current location. Also, the place to fill has no description.
If there is nothing that could prove that she played from a restricted country or hid her location, or that she filled in untrue or incorrect personal information in order to register and play in Smokace Casino, is the casino able to reconsider its decision and pay out the player's remaining balance?
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