Dragi Branislave,
Detaljno smo razmotrili žalbu igrača DARDO67.
Evo detalja o nalogu igrača
1) Igrač je dva puta deponovao svoj račun sa pripejd kartice (4000ARS + 10576ARS) i jednom iz novčanika TRKS (4732ARS).
2) Igrač DARDO67 20.04.2023. prijavio se za povlačenje 12500 ARS u USDT torbicu.
3) Dana 2023-04-20 Odeljenje finansija je zatražilo dokumente za verifikaciju računa.
3) 2023-04-20 Odeljenje za rizik je zatražilo od igrača da prođe video verifikaciju preko Skajpa u skladu sa stavom pravila:
2.5.1 U nekim slučajevima, Risk VinLegends Casino Department ima pravo da zatraži video verifikaciju od igrača preko Skipe-a.
- Ukoliko igrač ne prođe proceduru verifikacije pozivanjem Skajpa u dogovoreno vreme sa predstavnikom Odeljenja za rizike, Administracija sajta zadržava pravo da poništi sve dobitke i zatvori nalog bez prava na oporavak.
Igrač je dostavio sva tražena dokumenta za verifikaciju naloga.
Odeljenje za rizik kazina ukinulo je zahtev za obaveznu video verifikaciju putem skajpa.
Dana 25.04.2023., pokrenuta je dodatna verifikacija DARDO67 naloga igrača na osnovu sumnjivih aktivnosti na nalogu igrača.
Dodatna verifikacija je pokrenuta prema stavci pravila:
2.4.1 Odeljenje za finansije može da odloži obradu zahteva za povlačenje zbog dodatne provere.
Igrač DARDO67 je obavešten o dodatnoj verifikaciji mejlom na svoj e-mail dac****@gmail.com koji je naveo prilikom registracije naloga.
2023-05-03 nakon što je proučio istoriju klijentove igre Odeljenje za rizike otkrilo je sledeće:
Prema propisima našeg kazina da bi podigao sredstva, klijent mora da napravi k3 iznosa depozita da bi mogao da podigne sredstva.
1) Svi depoziti igrača DARDO67 su uloženi u Evolution First Person Roulette igre sa maksimalnim povratom klađenja. (Sve radnje klađenja su napravljene namerno da bi se depozitni obrt k3 izvršio u skladu sa pravilima našeg kazina), s tim da razlika u opkladama i gubicima ili dobicima nije prelazila 10-15% bilansa klijenta, a više od 95% opklade kupaca su napravljene upravo na ovaj način.
2) Igrač DARDO67 je izvršio depozit sa pripejd karticom i povlačenje traženih sredstava na kripto novčaniku.
Imamo razumne dokaze da tvrdimo da je došlo do kršenja politike borbe protiv pranja novca, što je grubo kršenje projektnih propisa.
Na osnovu oviһ nalaza, Odeljenje za rizik kazina donelo je odluku da je igrač namerno sprovodio sve radnje za pranje sredstava.
Prema pravilima našeg kazina:
11. Kazino zadržava pravo da prati sve transakcije u cilju sprečavanja pranja novca. Pored toga, Kazino zadržava pravo da sa posebnom pažnjom, iu meri u kojoj je to moguće, ispita pozadinu i svrһu bilo koje složene ili velike transakcije i bilo koje transakcije koje su po svojoj prirodi posebno verovatno povezane sa pranjem novca.
Aktivnost klađenja će se pratiti zbog nepravilniһ obrazaca.
2023-05-03 igrački račun DARDO67 je zatvoren bez prava otvaranja i stanje je poništeno zbog kršenja pravila našeg kazina, prema stavu pravila:
14.6. U tom slučaju, ako zatvorimo vaš nalog zbog dosluһa, prevare, prevare, pranja novca, drugiһ kriminalniһ aktivnosti ili kršenja Uslova korišćenja, koji su oštetili nas ili bilo koju treću stranu, stanje vašeg naloga neće biti -povraćaj i smatra se oduzetim.
2023-05-09 Igraču je poslat mejl sa detaljnim informacijama o razlogu zatvaranja naloga na njegov mejl: dac****@gmail.com.
Kao što vidite, sve radnje u vezi sa nalogom igrača obavljene su striktno u skladu sa pravilima našeg kazina, koja su javno dostupna i nisu skrivena ni od koga.
Srdačan pozdrav.
Vinlegends odeljenje za rizik kazina.
Dear Branislav,
We have reviewed the complaint of player DARDO67 in detail.
Here are the details of the player's account
1) Player deposited his account twice from the prepaid card (4000ARS + 10576ARS) and once from a wallet TRX (4732ARS).
2)Player DARDO67 on 2023-04-20 applied for withdrawal of 12500 ARS to USDT purse.
3) On 2023-04-20 Finance Department requested documents to verify the account.
3) On 2023-04-20 the Risk department requested the player to pass the video verification via Skype according to the paragraph of the rules:
2.5.1 In some cases, Risk WinLegends Casino Department has the right to request video verification from the player via Skype.
- If the player does not pass the verification procedure by calling Skype at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery.
The player has provided all the requested documents to verify the account.
Risk Department of the casino canceled the requirement for mandatory video verification through Skype.
On 2023-04-25, additional verification of player DARDO67 account was initiated based on suspicious activity on the player's account.
The additional verification was initiated according to the rule item:
2.4.1 The finance department may postpone processing a withdrawal request due to additional verification.
Player DARDO67 was notified about additional verification by e-mail to his e-mail dac****@gmail.com which he specified when registering his account.
2023-05-03 having studied the history of the client's game Risk Department found the following:
According to the regulations of our casino to withdraw funds the client must make x3 of the deposit amount to be able to withdraw funds.
1) All deposits of player DARDO67 were wagered in Evolution First Person Roulette games with maximum betting returns. (All betting actions were made intentionally to make the deposit turnover x3 according to the rules of our casino), with the difference in bets and losses or winnings did not exceed 10-15% of the balance of the client, and more than 95% of customer bets were made exactly this way.
2) Player DARDO67 made a deposit with a prepaid card and withdrawal of funds requested on the crypto wallet.
We have reasonable evidence to claim a violation of AML policy, which is in gross violation of project regulations.
Based on these findings, the Casino Risk Department has ruled that the player purposefully carried out all actions to launder funds.
According to the rules of our casino:
11. Casino reserves the right to monitor all transactions with a view to prevent money laundering. Furthermore, Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering.
Betting activity will be monitored for irregular patterns.
2023-05-03 player account DARDO67 was closed without the right to open and the balance was canceled due to violations of the rules of our casino, according to paragraph rules:
14.6. In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities, or breach of the Terms of Use, which damaged us or any other third party, the balance of Your Account will be non-refundable and deemed to be forfeited.
2023-05-09 An email was sent to the player with detailed information about the reason for closing his account to his email: dac****@gmail.com.
As you can see all actions in relation to the player's account were performed strictly within the rules of our casino, which are publicly available and are not hidden from anyone.
Best regards.
Winlegends Casino Risk Department.
Izmenjeno od strane Casino Guru administratora
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