Dragi benzj044
Žao mi je, ali bez dodatnih informacija, ne vidimo valjan razlog za povraćaj novca ako niste sami obavestili kazino o bilo kakvim problemima sa kockanjem.
Kazina mogu zatvoriti račune igrača u bilo kom trenutku iz bilo kog razloga, i sve dok ne zadrže saldo igrača, ne možemo se protiviti njihovoj odluci.
Ako verujete da je kazino trebalo da vas zaštiti od deponovanja i igranja, biće nam potreban valjan razlog koji ste naveli.
Imajte na umu da kazina sa licencom Antiillephone nisu u obavezi da nametnu samoisključivanje za više brendova; stoga, da biste bili zaštićeni od kockanja, potrebno je da obavestite svaki onlajn kazino gde otvarate nalog. https://casino.guru/licensing-authorities/curacao-license-3
Želim da vam skrenem pažnju na naš alat za pomoć pri samoisključenju https://casino.guru/global-self-ekclusion-initiative/assistance-tool .
Ovaj alat će vam olakšati da blokirate svoje kazino naloge u više kockarskih ustanova istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Izvinjavam se zbog razočaravajućih rezultata vaše žalbe. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom.
Dear benzj044
I am sorry, but without further information, we don't see a valid reason for a refund if you didn't inform the casino on your own regarding any gambling issues.
Casinos can close players' accounts at any time for any reason, and as long as they don't withhold player's balances we can't oppose their decision.
If you believe the casino should have protected you from depositing and playing we'll need the valid reason provided by you.
Please note that Antillephone-licensed casinos are not obligated to enforce self-exclusion across multiple brands; therefore, to be protected from gambling, you need to inform each online casino where you open an account. https://casino.guru/licensing-authorities/curacao-license-3
I want to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool.
This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Due to the aforementioned reasons, this complaint will now be rejected. I apologize for the disappointing result of your complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
Automatski prevedeno: