Više puta sam pokušao da kontaktiram kazino, ali bezuspešno. Bojim se da se ne može mnogo postići bez saradnje sa njihove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje ocene uzrokovano nerešenim žalbama može pomoći u promeni pristupa kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem da se obratite Upravi za licenciranje igara na sreću u Anžuanu i podnesete žalbu putem validatora na stranici kazina. Oni imaju dodatne alate i opcije za pomoć igračima u ovim situacijama. Žalbe se mogu podneti samo putem obrasca na stranici validatora licence, a napominje se da će biti razmotrene samo žalbe podnete na engleskom jeziku. Žalbe podnete na bilo kom drugom jeziku neće biti razmatrane.
Za smernice o tome kako da efikasno podnesete žalbu regulatoru, korisne informacije možete pronaći na https://casino.guru/submitting-complaints-to-regulators . Ako vam je potrebna pomoć u vezi sa procesom podnošenja ili dobijete odgovor od regulatora, slobodno mi pošaljite e-poštu na michal.v@casino.guru .
Zaista mi je žao što ovog puta nisam mogao da ponudim povoljnije rešenje.
Srdačan pozdrav,
Mihal V.
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the validator on the casino page. They have additional tools and options to assist players in these situations. Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered.
For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at michal.v@casino.guru.
I’m truly sorry that I couldn’t provide a more favorable resolution this time.
Best regards,
Michal V
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