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They’re not following their own terms and conditions they have taken hundreds of pounds off me and won’t give me my withdrawl

Dear darlalasson9,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WinnerCasino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I have sent another complaint going more into detail basically they will not pay out at all and whenever I ask where my money is they close the chat of put a smiley face 😊 it’s very paitronising I have to wait 7 to 21 days when they say in their terms that all withdrawals are 48 hours pending ? Everyone on the internet is complaining and being scammed ? It needs investigating

Could you please advise since when is the withdrawal pending? Is your account verified and if yes, since when exactly? Did you accumulate your balance with real money or bonus?

It’s been pending since the 5th of aug 7:58 am still pending now they’re giving me the same response I deposited 100 and did the whole wagering stuff I also read through all terms and stayed under the maximum bet

Can you please advise if your account is verified and if yes, since when?

Dear darlalasson9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It’s been verified since I sighned up

Thank you darlalasson9 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, darlalasson9,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite WinnerCasino's representative to join this conversation and participate in the resolution of this complaint.

Dear WinnerCasino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear darlalasson9,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru