Dragi kazino guru,
Pišem da bih podneo zvaničnu žalbu protiv platforme za onlajn kockanje zbog neetičkog i potencijalno nezakonitog ponašanja koje mi je izazvalo značajne finansijske i emocionalne nevolje.
Rezime žalbe:
Platforma mi je omogućila da uplatim 4.000 evra u roku od nekoliko sati uprkos jasnim znacima problematičnog ponašanja kockanja, kršeći njenu odgovornost da zaštiti dobrobit igrača. Ovo nemarno ponašanje, u kombinaciji sa nedostatkom holandske licence platforme, dodatno otežava problem.
Ključne tačke zabrinutosti:
Kršenje obaveza odgovornog kockanja:
Platforma nije intervenisala ili preduzela preventivne mere uprkos očiglednim znacima problematičnog kockanja. Ovo je direktno u suprotnosti sa njihovim Uslovima i odredbama, u kojima se navodi da oni zadržavaju pravo da intervenišu kako bi zaštitili zdravlje i dobrobit igrača.
Nezakonita operacija u Holandiji:
Kao stanovnik Holandije, otkrio sam da platformi nedostaje odgovarajuće licenciranje da legalno nudi svoje usluge u ovoj jurisdikciji. Prema holandskom zakonu, onlajn kockarnicama bez važeće licence zabranjeno je da prihvataju holandske igrače, čime su njihovi uslovi i odredbe nevažeći i nesprovodljivi u mom slučaju.
Priznanje problema sa kockanjem bez odgovarajuće akcije:
Nakon što sam prijavio moje probleme sa kockanjem, platforma me je trajno isključila iz svojih usluga. Ova akcija ukazuje na njihovo priznanje mog problema sa kockanjem, ali se ne odnosi na njihovu odgovornost da ranije očuvaju moje blagostanje.
Neuspeh u povraćaju sredstava uprkos odgovornosti:
Zatražio sam povraćaj od 3.400 evra, što predstavlja izgubljeni balans zbog neuspeha platforme da se pridržava odgovornih praksi kockanja i zakonske usaglašenosti. Moj zahtev je odbijen bez adekvatnog objašnjenja ili rešenja.
Zahtev za rešenje:
S poštovanjem tražim da platforma obradi moj povraćaj od 3.400 €. Verujem da je ovo pravedna i odgovorna odluka s obzirom na njihov neuspeh da spreče štetu i njihov nezakonit rad u Holandiji. Moja banka je čak bila blokirana jer sam im napravio toliko transakcija
Sledeći koraci:
Ako moj zahtev ne bude ispoštovan, eskaliraću ovo pitanje svim raspoloživim regulatornim telima, uključujući:
Komisija za igre na sreću Kahnavake (kao što je platforma predložila).
Relevantni pravni organi u Holandiji.
Organizacije za zaštitu potrošača.
Ljubazno molim Casino Gurua da pomogne u posredovanju u ovom pitanju i da obezbedi da platforma bude odgovorna za svoje postupke.
Hvala vam na izdvojenom vremenu i podršci. Radujem se vašim uputstvima za rešavanje ovog pitanja.
Dear Casino Guru,
I am writing to lodge a formal complaint against an online gambling platform for unethical and potentially unlawful conduct that has caused me significant financial and emotional distress.
Complaint Summary:
The platform allowed me to deposit €4,000 within hours despite clear signs of problematic gambling behavior, violating its responsibility to safeguard player well-being. This negligent behavior, combined with the platform's lack of a Dutch license, further compounds the issue.
Key Points of Concern:
Violation of Responsible Gambling Obligations:
The platform failed to intervene or take preventative measures despite evident signs of problematic gambling. This directly contradicts their Terms and Conditions, which state they reserve the right to intervene to protect player health and well-being.
Unlawful Operation in the Netherlands:
As a resident of the Netherlands, I have discovered that the platform lacks the proper licensing to legally offer its services in this jurisdiction. Under Dutch law, online casinos without a valid license are prohibited from accepting Dutch players, rendering their Terms and Conditions void and unenforceable in my case.
Acknowledgment of Gambling Problem Without Adequate Action:
After reporting my gambling issues, the platform permanently excluded me from their services. This action indicates their acknowledgment of my gambling problem but does not address their responsibility to safeguard my well-being earlier.
Failure to Refund Despite Responsibility:
I requested a refund of €3,400, which represents the balance lost due to the platform’s failure to uphold responsible gambling practices and legal compliance. My request has been denied without adequate explanation or resolution.
Request for Resolution:
I respectfully request that the platform process my refund of €3,400. I believe this is a fair and responsible resolution given their failure to prevent harm and their unlawful operation in the Netherlands. My bank was even blocked because i made so many transactions to them
Next Steps:
If my request is not honored, I will escalate this matter to all available regulatory bodies, including:
The Kahnawake Gaming Commission (as the platform suggested).
Relevant legal authorities in the Netherlands.
Consumer protection organizations.
I kindly ask Casino Guru to assist in mediating this issue and ensuring the platform is held accountable for their actions.
Thank you for your time and support. I look forward to your guidance in resolving this matter.
Automatski prevedeno:
