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The website states that I have to make a deposit to withdraw, however whichever method I select gives an error, this leads me to believe that the website may not be legitimate.

O Website afirma que tenho que fazer depósito para levantar, porém qualquer método que selecione dá erro, isto leva me a acreditar que o website pode não ser legítimo.

Dear Diogo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Could you specify which payment method you have tried? Are there any other payment methods available, that you would consider acceptable?

Are there any winnings being held by the casino that you wish to withdraw?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Dear Diogo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.