The player from Japan had been accused of money laundering by the casino, and despite submitting documents, he had not received his payment even after six months. The player had claimed to have submitted all required documents, but the casino had deemed them insufficient. We had reached out to the casino for more information, but they declined to share any documents or further details as we were a third-party. Consequently, we were unable to investigate further and had to close the complaint as 'unresolved'. We had advised the player to contact the Gaming Curacao Authority for further assistance.
Igrača iz Japana kazino je optužio za pranje novca, a uprkos podnesenoj dokumentaciji, ni nakon šest meseci nije dobio uplatu. Igrač je tvrdio da je dostavio sve potrebne dokumente, ali ih je kazino smatrao nedovoljnim. Kontaktirali smo kazino za više informacija, ali su odbili da podele bilo kakve dokumente ili dodatne detalje pošto smo mi treća strana. Shodno tome, nismo bili u mogućnosti da dalje istražujemo i morali smo da zatvorimo žalbu kao „nerešenu“. Savetovali smo igraču da kontaktira Gaming Curacao Authoriti radi dalje pomoći.
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