Winsane Casino - Dobici igrača su smanjeni.

The casino canceled my withdrawal of €135 and left me with only €45 on the grounds that I had received a bonus. The money I won was with my deposit money and not with the bonus, please help.

Το καζίνο ακύρωσε την ανάληψη μου των 135€ και στο υπόλοιπο μου άφησε μόνο 45€ με την δικαιολογία ότι είχα πάρει μπόνους.τα χρήματα που κέρδισα ήταν με τα χρήματα της κατάθεσης μου και όχι με το μπόνους, παρακαλώ για την βοήθεια σάς.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?

• Have you ever activated any bonuses in this casino? If so, when did you activate the last bonus?
• Did the casino specify which bonus you supposedly used?
• Can you please post a screenshot of your bonus history here in this thread?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

The withdrawal was made normally with my own money, it was not with bonus money, they have no game history on purpose so that the wronged do not use it, which as I see are many others for the same reason.

η ανάληψη είχε γίνει κανονικά με δικά μου χρήματα,δεν ήταν με χρήματα μπόνους,δεν έχουν ιστορικό παιχνιδιού επίτηδες για να μη το χρησιμοποιούν οι αδικημένοι,που όπως βλέπω είναι και πολλοί άλλοι για τον ίδιο λόγο.

Thank you very much for your reply, tomylougs. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent you the relevant photos above, I don't have anything else.

Σας έχω στείλει τις σχετικές φωτογραφίες πιο πάνω δεν έχω κάτι άλλο

The casino zeroed my account they are scammers

Το καζίνο μηδένισε τον λογαριασμό μου είναι απατεώνες

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I only played slots at the PG Soft casino.

Έπαιξα μόνο σε slots στο καζίνο ,της pg soft

Thank you very much, tomylougs, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you tomylougs for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Winsane Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.