Verifikacija mog naloga je bila izuzetno teška. Razumem da je to iz bezbednosnih razloga, ali moja situacija je bila veoma frustrirajuća. Predao sam sve dokumente za koje kazino navodi da su odobreni dokumenti za verifikaciju mog identiteta i adrese. U roku od nedelju dana podneo sam više dokumenata, moj nalog bi bio verifikovan i onda saznam da su poništili verifikaciju na čekanje. Posegnuo sam na razgovor uživo o ovoj zabrinutosti i dobio sam nepristojnu uslugu. Ja sam veoma strpljiva osoba i skoro retko idem toliko daleko da se javno žalim. Tokom celog ovog procesa, moj nalog je verifikovan skoro nekoliko puta, a zatim je vraćen na čekanje. Poslao sam e-poštu koju je veb lokacija obezbedila za žalbe. Dobio sam automatski odgovor da moram da verifikujem svoj nalog da bih osigurao da je proces žalbe zaštićen.
Apsolutno bih voleo da verifikujem svoj nalog. Nisam siguran koje druge dokumente treba da dostavim u ovom trenutku. Dokumente koje sam dao su prihvatili brojni drugi kazino sajtovi.
Sigurno bih upozorio sve koji razmišljaju da isprobaju ovaj kazino.
Verifying my account has been extremely difficult. I understand that it's for security reasons, but my situation has been very frustrating. I have submitted all documents the casino states is an approved document for verifying my identity and address. Within a week I have submitted multiple documents, my account would be verified and then I find out that they rescinded their verification back to pending. I had reached out to live chat about this concern and I had received rude service. I am a very patient person and almost rarely go as far as to make a public complaint. Through out this whole process I have had my account verified almost a handful of times and then it be reverted back to pending. I have sent an email that the website has provided for complaints. I had received an automatic response that in order to ensure that the complaint process is secured, I need to verify my account.
I would absolutely love to verify my account. I'm unsure what other documents I should provide at this point. The documents I've provided have been accepted by numerous other casino sites.
I would safely caution anyone who is considering trying out this casino.
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