Dragi Vinscore Casino,
Mi u Casino.Guru verujemo da ako se igrač obrati kazinu sa zahtevom za samoisključivanje zbog problema sa kockanjem, ovaj zahtev treba da bude tretiran od najveće važnosti.
Pre svega, razumem da postoji neophodan vremenski okvir za rešavanje takvih zahteva, jer oni moraju da se rešavaju ručno. Međutim, u ovom slučaju smatram da je vremenski okvir bio predug. Ceo proces ne bi trebalo da traje duže od nekoliko dana. 13 dana je veoma dugo.
Drugo, ako se igrač obrati kazinu sa zahtevom za samoisključivanje zbog problema sa kockanjem, njegov nalog bi trebalo da bude trajno zatvoren. Štaviše, igrač je već pomenuo u svom imejlu da želi da se trajno isključi.
Možete li da potvrdite da je igrač uplatio 47 evra 13. aprila?
Dear Winscore Casino,
We at Casino.Guru believe that if a player reaches out to the casino with the request of self-exclusion due to a gambling problem, this request should be treated with utmost importance.
First of all, I understand that there is a necessary timeframe to deal with those kinds of requests, as they have to be sorted out manually. However, in this case, I believe that the timeframe was just too long. The whole process should not take more than a few days. 13 days is a very long time.
Second of all, if a player reaches out to the casino with the request for self-exclusion due to a gambling problem, his account should be closed permanently. Moreover, the player had already mentioned in his email that he wished to self-exclude himself permanently.
Could you confirm that the player deposited 47 euros on the 13th of April?
Automatski prevedeno: