Ukupan dobitak: 1500 € plaćeno, stanje je resetovano na nulu bez razloga
Iznos depozita: 150 €
Sporno pitanje: Retroaktivna primena limita depozita od 10k na povlačenja
Igrao sam u Vinshark kazinu i napravio depozit od 150 €. Nakon toga sam osvojio više od 1.500 evra i zatražio povlačenje. Kazino je obradio 1.500 €, ali su nakon toga vratili moj balans na nulu bez davanja objašnjenja.
Nakon višestrukih pokušaja da se obratim, Vinshark je na kraju odgovorio, navodeći da je moje povlačenje ograničeno na 10 puta veći iznos mog depozita zbog novog pravila u njihovim uslovima bonusa. Ovo nije pomenuto u originalnim uslovima kada sam se prijavio i igrao. Napravio sam snimak ekrana uslova u to vreme, koji ne pokazuje takvo ograničenje. Uprkos predstavljanju ovih dokaza, kazino je odbio da odgovori na moju zabrinutost ili da mi isplati preostali dobitak.
Smatram da je Vinshark Casino postupio u lošoj nameri dodajući ovo pravilo naknadno i retroaktivno ga primenivši na moj nalog. Uslovi u vreme kada sam igrao nisu uključivali ovo ograničenje, i kao takav, verujem da imam pravo na punu ravnotežu svog dobitka.
Total Winnings: €1,500 paid, balance reset to zero without reason
Deposit Amount: €150
Disputed Issue: Retroactive application of a 10x deposit limit on withdrawals
I played at Winshark Casino and made a deposit of €150. I subsequently won more than €1,500 and requested a withdrawal. The casino processed the €1,500, but after that, they reset my balance to zero without providing an explanation.
After multiple attempts to reach out, Winshark eventually responded, stating that my withdrawal was limited to 10 times my deposit amount due to a new rule in their bonus terms. This was not mentioned in the original terms when I signed up and played. I took a screenshot of the terms at that time, which shows no such limit. Despite presenting this evidence, the casino has refused to address my concerns or pay me the remaining winnings.
I feel that Winshark Casino has acted in bad faith by adding this rule after the fact and applying it to my account retroactively. The terms at the time I played did not include this restriction, and as such, I believe I am entitled to the full balance of my winnings.
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