Poštovani GODENKOR,
Razumem vašu poentu i mogu da se složim sa vama da se ova situacija predugo oteže. Prethodno sam bio u kontaktu sa predstavnikom kazina i u jednom trenutku je izgledalo da bismo mogli da rešimo vaš problem, ali pošto se nisam javio više od 14 dana i nije bilo razvoja, moram da zatvorim ovu žalbu kao nerešen.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Iako je Vinsmania Casino licenciran u Kostariki, žalosno je što u suštini nema zaštite igrača koju obezbeđuje autoritet za licenciranje u Kostariki. Pošto ne postoji način da se podnese zvanična žalba organu za izdavanje dozvola, ne postoje dalje radnje koje se mogu preduzeti. Mogu samo da vam preporučim da ubuduće birate kazina na osnovu njihovih recenzija i ocena kako biste izbegli ovakve situacije.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Michal
Casino Guru
Dear GODENKOR,
I understand your point, and I can agree with you that this situation has been dragging on for too long. I was previously in touch with the casino representative, and at one point it looked like we might resolve your issue, but as I have not heard back from them for more than 14 days and there has been no development, I have to close this complaint as unresolved.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
Although Winsmania Casino is licensed in Costa Rica, it's unfortunate that there is basically no player protection provided by the licensing authority in Costa Rica. Since there is no avenue to file an official complaint with the licensing authority, there are no further actions that can be pursued. I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this.
I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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