Mislio sam da bi bilo korisno ostaviti ovaj transkript ćaskanja ovde koji prikazuje razgovor koji sam ranije vodio sa agentom za podršku. Ako ponovo odbiju moje povlačenje, ne znam kako će to objasniti. Nadam se da ne lažu samo da bi me naterali da odem, jer se čini da su to radili ranije.
Ćaskanje je počelo 05. februara 2024, 10:54 (GMT+0)
(10:54:24) *** Posetilac 85243436 se pridružio ćaskanju *** (10:54:24) Posetilac 85243436
Zdravo, možete li pomoći
(10:55:42) *** Levis se pridružio ćaskanju *** (10:56:00)Levis
Zdravo kako mogu da pomognem?
(10:56:05)Posetilac 85243436
Luise, izgleda da si proveravao za mene šta se dešava sa mojim povlačenjem, ali mi se nikad nisi javio
(10:56:17)Posetilac 85243436
T******, možete li mi dati novosti
(10:56:31)Levis
Sačekajte
(10:56:42)Posetilac 85243436
Koliko dugo ćeš biti ?
(10:56:54)Posetilac 85243436
Poslednji put niste odgovorili za više od 10 minuta
(10:57:43)Posetilac 85243436
Obaveštavajte me molim vas
(10:59:44)Posetilac 85243436
Koliko dugo moram da čekam?
(11:00:20)Levis
Nemam tačno vreme, moram da proverim, samo sačekajte
(11:00:28)Posetilac 85243436
Dobro
(11:04:22)Levis
Izgleda da postoji problem sa vašim nalogom i izvinjavamo se, naš tim ga sada rešava. Molimo vas da izvršite novo povlačenje za 15 minuta i naš tim će ga obraditi.
(11:04:56)Posetilac 85243436
Već sam napravio novo povlačenje
(11:05:06)Posetilac 85243436
Jutros u 8
(11:05:21)Posetilac 85243436
Poslednji put kada ste mi rekli da će biti obrađeno, otkazan je
(11:05:27)Posetilac 85243436
Hoće li i ovaj biti otkazan?
(11:06:12)Posetilac 85243436
Juče mi je rečeno da će šef finansija to sam obraditi
(11:09:27)Posetilac 85243436
Da li razumete zašto vam je teško poverovati kada mi je još 5 ljudi reklo da će uskoro biti obrađeno samo da bi se poništilo?
(11:09:34)Posetilac 85243436
Pričaj sa mnom Levis ??
(11:09:58)Levis
Popravlja se gospodine
(11:10:19)Posetilac 85243436
Povukao sam se jutros u 8.49
(11:10:22)Levis
Problem je konačno pronađen
(11:10:25)Posetilac 85243436
Da li će biti obrađeno
(11:10:31)Posetilac 85243436
Šta je bio problem?
(11:10:38)Levis
To će biti obrađeno
(11:10:43)Levis
Sistemska greška
(11:10:51)Posetilac 85243436
Kako mogu biti siguran da govorite istinu svaki put kada neko ovo kaže, to je neistina
(11:11:07)Posetilac 85243436
Treba mi imejl ili nešto od finansijskog tima ili podrške da bih vam mogao verovati
(11:11:09)Levis
Prepoznavao je vaš nalog kao neverifikovan
(11:11:20)Posetilac 85243436
Zaista je sada popravljeno
(11:11:27)Posetilac 85243436
Da li prepoznaje moj nalog kao verifikovan
(11:11:43)Levis
Biće za nekoliko minuta
(11:11:44)Posetilac 85243436
Molim vas, ovo mi je veoma hitno
(11:11:53)Posetilac 85243436
Molim vas, ne mogu da dozvolim da se ponovo odbije
(11:12:06)Levis
Neće biti
(11:12:19)Posetilac 85243436
Možete li me uveriti da moje trenutno povlačenje neće biti odbijeno
(11:12:30)Posetilac 85243436
Ili treba da ga ponovo pošaljem
(11:12:46)Levis
Nećete morati
(11:12:57)Posetilac 85243436
Da li si 100% siguran da mi možeš obećati Levis
(11:13:21)Posetilac 85243436
Samo želim da obećaš da bih bio siguran
(11:13:33)Posetilac 85243436
Molim te, obećaj mi da će se to dogoditi ovog puta
(11:13:49)Levis
da gospodine
(11:14:07)Posetilac 85243436
100% u redu u tom slučaju, mogu li dobiti svoj nedeljni Cashback?
(11:15:07)Posetilac 85243436
?
(11:15:55)Levis
Kada je povlačenje završeno
(11:16:09)Levis
Zato što je to bonus
(11:16:22)Posetilac 85243436
U redu, kada će to biti?
(11:16:41)Levis
Vrlo brzo
(11:17:14)Posetilac 85243436
Kao u narednih sat vremena?
(11:19:14)Posetilac 85243436
Zdravo ?
(11:19:42)Posetilac 85243436
Mogu li da ostanem u ćaskanju sa vama dok se povlačenje ne završi
(11:21:05)Posetilac 85243436
Zdravo ?
(11:22:05)Levis
Nažalost, moraću da napustim ćaskanje da bih pomogao i drugim klijentima, gospodine. Izvinjavam se zbog svih neprijatnosti koje smo vam izazvali, ali ova situacija je sada u dobrim rukama
(11:22:27)Posetilac 85243436
Koji vremenski okvir možete da mi date. Možda u narednih sat vremena?
(11:23:20)Posetilac 85243436
Stvarno mi je potreban ovaj monue i želim ponovo da uplatim ovde jer volim ovaj kazino
(11:23:25)Levis
Maksimalno nekoliko sati
(11:23:41)Levis
Sva buduća povlačenja će biti trenutna
(11:23:52)Levis
I više nećete morati da čekate tuem
(11:24:52)Posetilac 85243436
Nadam se da je tako, Levis, zaista
(11:27:02)Posetilac 85243436
Odlučiću da ti verujem Levis, nadam se da se ovo neće izjaloviti
(11:28:02)Posetilac 85243436
Zaista bi trebalo da kritikujete svoj finansijski tim jer to nije vaša greška
(11:28:33)Posetilac 85243436
Hvala na pomoći butini
(11:28:43)Levis
Ugodan dan gospodine
(11:28:57)Posetilac 85243436
I ti se nadam da govoriš istinu, jer će to zaista boleti ako ne budeš
(11:34:04)Levis
Jesam, prijatan dan
(11:34:16) *** Levis je napustio ćaskanje *** (11:36:57) *** Posetilac 85243436 je napustio ćaskanje ***
I thought it would be useful to leave this chat transcript here showing a conversation I had with a support agent earlier. If they reject my withdrawal again I don’t know how they will explain this. I’m hoping they are not just lying to get me to go away as it feels like they have done this before.
Chat started on 05 Feb 2024, 10:54 AM (GMT+0)
(10:54:24)*** Visitor 85243436joined the chat ***(10:54:24)Visitor 85243436
Hello can you help
(10:55:42)*** Lewis joined the chat ***(10:56:00)Lewis
Hello how can i help?
(10:56:05)Visitor 85243436
Lewis you seemed to be checking for me what was going on with my withdrawal but you never got back to me
(10:56:17)Visitor 85243436
It’s T******* can you give me an updates
(10:56:31)Lewis
Please wait
(10:56:42)Visitor 85243436
How long are you going to be ?
(10:56:54)Visitor 85243436
Last time this you didn’t respond in over 10 minutes
(10:57:43)Visitor 85243436
Keep me updated please
(10:59:44)Visitor 85243436
How long do I have to wait ?
(11:00:20)Lewis
I do not have an exact time, i have to check please just wait
(11:00:28)Visitor 85243436
Okay
(11:04:22)Lewis
There seems to be an issue with your account and we apologize, our team is fixing it now. Please make a new withradawal in 15 minutes and our team will process it.
(11:04:56)Visitor 85243436
I already made a new withdrawal
(11:05:06)Visitor 85243436
This morning At 8
(11:05:21)Visitor 85243436
Last time you told me it would be processed it got cancelled
(11:05:27)Visitor 85243436
Will this one also be cancelled ?
(11:06:12)Visitor 85243436
I was told yesterday that the head of finances would process it himself
(11:09:27)Visitor 85243436
Do you understand why it’s hard to believe you when I have had about 5 other people tell me it would get processed soon just for it to be cancelled ?
(11:09:34)Visitor 85243436
Speak to me Lewis ??
(11:09:58)Lewis
It is being fixed sir
(11:10:19)Visitor 85243436
I made the withdrawal at 8.49 this morning
(11:10:22)Lewis
The problem was finally found
(11:10:25)Visitor 85243436
Will it be processed
(11:10:31)Visitor 85243436
What was the problem?
(11:10:38)Lewis
It will be processed
(11:10:43)Lewis
A system bug
(11:10:51)Visitor 85243436
How can I be sure you are telling the truth everytime someone has said this it has been untrue
(11:11:07)Visitor 85243436
I need an email or something from the finance team or support so I can trust you
(11:11:09)Lewis
It was recognizing your account as not verified
(11:11:20)Visitor 85243436
Really is thay fixed now
(11:11:27)Visitor 85243436
Does it recognise my account as verified
(11:11:43)Lewis
It will be in a few minutes
(11:11:44)Visitor 85243436
Please this is very urgent for me
(11:11:53)Visitor 85243436
Please I can’t have it rejected again
(11:12:06)Lewis
It will not be
(11:12:19)Visitor 85243436
Can you assure me my current withdrawal will not be rejected
(11:12:30)Visitor 85243436
Or do I need to re submit it
(11:12:46)Lewis
You will not have to
(11:12:57)Visitor 85243436
Are you 100% sure can you promise me Lewis
(11:13:21)Visitor 85243436
I just want you to promise so I can be sure
(11:13:33)Visitor 85243436
Please promise me it will happen this time
(11:13:49)Lewis
Yes sir
(11:14:07)Visitor 85243436
100% okay in thay case can I have my weekly Cashback ?
(11:15:07)Visitor 85243436
?
(11:15:55)Lewis
Once the withsrawal is complete
(11:16:09)Lewis
Because it is a bonus
(11:16:22)Visitor 85243436
Okay when will that be ?
(11:16:41)Lewis
Very soon
(11:17:14)Visitor 85243436
Like in the next hour ?
(11:19:14)Visitor 85243436
Hello ?
(11:19:42)Visitor 85243436
Can I stay on the chat with you until the withdrawal is complete
(11:21:05)Visitor 85243436
Hello ?
(11:22:05)Lewis
Unfortunately i will have to leave the chat to help other customers as well sir. I do apologize for all the inconveince caused to you, but this situation is in good hands now
(11:22:27)Visitor 85243436
What time frame can you give me. Maybe in the next hour or so ?
(11:23:20)Visitor 85243436
I really really need this monue and I do want to deposit again here as I love this casino
(11:23:25)Lewis
Maximum a few hours
(11:23:41)Lewis
All the future withdrawals will be instant
(11:23:52)Lewis
And you will not have to wait for tuem anymore
(11:24:52)Visitor 85243436
I hope so Lewis I really don
(11:27:02)Visitor 85243436
I will choose to believe u Lewis I hope this doesn’t backfire
(11:28:02)Visitor 85243436
You should really give some criticism to your financial team as this is not your fault
(11:28:33)Visitor 85243436
Thanks for your help thiigh
(11:28:43)Lewis
Have a great day sir
(11:28:57)Visitor 85243436
You too I hope your telling the truth as it will really hurt if you are not
(11:34:04)Lewis
I am, have a nice day
(11:34:16)*** Lewis left the chat ***(11:36:57)*** Visitor 85243436 left the chat ***
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