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I had been playing on this site for a few months, high amounts, little withdrawn .. on May 1st I won the 'room' bonus but then they tell me that I cannot withdraw more than 10'000 per month. Finally ... I withdraw 10 thousand, I continue to play with it ... I try to withdraw and they tell me that I have to play a 'tot' to repay a small amount withdrawn bonus. In short, for example: to withdraw my money I had to play about 30,000… obviously as a stupid player in the end out of 90,000 I took only 10 .. in a month she ate 80 and I swear she never gave a cent. I know it's my fault but guys… if you read this and if you have my luck. Patience and withdraw every penny otherwise they leave you with nothing

Giocavo da qualche mese su questa sito, importi elevati, ritirato poco .. il 1 maggio ho vinto il bonus di ‘sala’ ma poi mi dicono che non posso ritirare più di 10’000 al mese. Infine … ritiro 10 mila, continuo a giocarci… riprovo a ritirare e mi dicono che devo giocare un ‘tot’ per ripagare un bonus ritirato di misero importo. Insomma , esempio: per ritirare i miei soldi ho dovuto giocare circa 30’000 … ovviamente da giocatrice stupida alla fine su 90 mila ne ho presi solo 10 .. in un mese ne ha mangiati 80 e giuro che non ha più dato un centesimo. So che è colpa mia ma ragazzi… se leggete questo e se avrete la mia fortuna . Pazienza e ritirate ogni centesimo sennò vi lasciano senza niente

Dear M,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. 

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear M,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.