WinSpirit Casino - Igrač zahteva povraćaj novca nakon što se nalog ponovo otvori.

Good day,

I had my account blocked a long time ago because I'm addicted to gambling! Winspirit reopened my account anyway, and I was able to lose money again despite my gambling addiction! I therefore request that you please refund the money I've lost since reopening my account!

Guten Tag,

ich habe vor langer Zeit mein Konto sperren lassen da ich spielsüchtig bin! Winspirit hat trotzdem mein Konto wieder geöffnet und ich konnte wieder Geld verlieren trotz meiner Spielsucht! Ich ersuche sie bitte daher mein verlorenes Geld seit der Wiedereröffnung meines Kontos zu erstatten!

Dear ChrisHC99,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly your account was blocked for the first time? Please forward me the original account closure requests along with the casino's responses at veronika.f@casino.guru.

Did you request permanent closure back then?

When did the casino reopen your account? Did you receive any message or notification that your account is going to be open again?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ChrisHC99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.