The player from Australia has their account removed along with a balance of $16,746.07, which was fairly won. The casino claims they have another active account, leading to a forfeiture of their funds, despite their prior request for the original account to be deleted, which they have proof of.
Igraču iz Australije je uklonjen račun zajedno sa stanjem od 16.746,07 dolara, koji je pošteno osvojen. Kazino tvrdi da ima još jedan aktivan nalog, što dovodi do oduzimanja njihovih sredstava, uprkos njihovom prethodnom zahtevu da se originalni nalog izbriše, o čemu imaju dokaz.
Uklonio sam svoj račun sa stanjem od 16, 746,07 dolara koje sam pošteno osvojio 24.12.24. Kontaktirao sam kazino da bih se verifikovao kako bih mogao da počnem da povlačim svoja sredstva, a zatim bih u narednih nekoliko sati video ograničenje za dalje klađenje na moj nalog, nakon čega je usledilo njegovo potpuno uklanjanje, a moj balans je izbrisan i bio sam blokiran sa sajt na kraju. Nakon sati komunikacije sa Vinspirit-om, obavestili su me da imam drugi nalog i uslovi i odredbe navode da se samo 1 aktivan nalog može koristiti sa ovim kazinom i moj balans će biti izgubljen. To je laž jer sam, nakon što sam izgubio 20.000 dolara 3 meseca pre moje sesije kockanja 24. decembra 2024, zahtevao da se taj nalog posebno ukloni i izbriše zbog mojih loših iskustava sa ovim kazinom. Rečeno mi je da je uspešno uklonjen. Tako sam otvorio novi nalog na osnovu činjenice da mi je rečeno u e-poruci za koju imam dokaz da je uklonjen. Nije bilo pomena da će to biti sačuvano, da ako želim da ponovo igram da moram da ih kontaktiram, već samo potvrda da je nalog uklonjen. Održali su moj stari nalog otvoren bez mog pristanka jer sam im rekao da ga izbrišu što je nezakonito. Imam dokaz o svom stanju pre uklanjanja mog naloga. Imam imejlove u kojima se navodi da je moj prvobitni nalog uklonjen pre 3 meseca.
I had my account removed with my balance of $16, 746.07 which i fairly won on 24.12.24. I contacted the casino to get verified so i can begin withdrawing my funds and then the next few hours i would see a restriction for further betting placed on my account followed by an outright removal of it with my balance being wiped out and i was blocked from the site ultimately. Upon hours of communication with Winspirit, they notified me that i had another account and terms and conditions state only 1 active account can be used with this casino and my balance will be forfeited. That is a lie because after losing $20,000 3 months prior to my gambling session on the 24th of December 2024, i requested for that account specifically to be removed and deleted due to my poor experiences with this casino. I was told it was successfully removed. So I opened a new account based on the fact that i was told in email which i have proof of that it was removed. There was no mention that it would be kept, that if i want to re play that i would need to contact them but only a confirmation of account being removed. They kept my old account open without my consent since i told them to delete it which is illegal. I have the proof of my balance prior to my account being removed. I have the emails stating my original account was removed 3 months ago.
Zdravo iasinozdemir88,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa VinSpirit kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Imajte na umu da nije važno iz kog razloga ste blokirali svoj prvi nalog, možda nikada nećete otvoriti novi. Možete samo da tražite od kazina da ponovo otvori stari ili da ih pitate da li možete da napravite novi. Ako vam kazino nikada nije dozvolio da kreirate novi, prekršili ste pravila kazina i oni su imali svako pravo da konfiskuju svaki ostvareni dobitak.
Radujem se vašem odgovoru.
pozdrav,
Nick
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Hello yasinozdemir88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinSpirit Casino. Please allow me to ask you a few more question before we would move forward.
Please note that it does not matter for what reason did you block your first account, you may never create a new one. You can only ask the casino to reopen the old one or ask them if you can make a new one. If the casino never did allow you to create a new one, you breached the casino rules and they had every right to confiscate any winnings generated.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Zdravo Nik,
Hvala vam na brzom odgovoru i na pomoći oko ovog problema.
Rečeno mi je da je moj prethodni nalog uklonjen pošto sam tražio da ga izbrišu. Pošto sam imao utisak da je izbrisan, nisam mogao da znam da su samo onemogućili moj prethodni nalog što me je navelo da otvorim novi nalog. Dobio sam potvrdu putem e-pošte u kojoj se navodi da je prvobitno uklonjeno.
Da sam znao da moj stariji nalog zapravo nije uklonjen, već stavljen na čekanje, kontaktirao bih kazino i tražio da mi vrate stari nalog.
Da napomenem, položio sam 4600 USD u roku od 48 sati koristeći svoj novi račun. To je oko 20 odvojenih transakcija. Nije bilo problema sa deponovanjem iako je to ista kartica na mom starom navodno uklonjenom računu. Moj telefon je takođe verifikovan i isti je broj telefona kao i stariji nalog. Moja adresa je ista, čak i moj imejl ima isti tekst, ali je sa Gmail-om.
Kada sam otvarao ovaj novi nalog, zašto nisam bio označen 48 sati? Zašto mi je dozvoljeno da uplatim 4,6k sa istom karticom kao pre 3 meseca? Nije bilo nikakvog upozorenja iz kazina. To im je skrenulo pažnju tek nakon što sam prošao drugi korak verifikacije kako bih mogao da povučem svoja sredstva. Kontaktirao sam njihovu podršku i objasnio situaciju koja je dovela do zatvaranja mog naloga i uklanjanja stanja.
Dakle, moj dobitak od 16.746,07 dolara nije nestao samo što imam dokaz da imam, ali ni moji depoziti sa mog računa nisu vraćeni, što je 4650 dolara.
Nisam imao aktivne bonuse.
Razgovarao sam sa njima pre 1 sat. U ćorsokaku smo pa sam vas kontaktirao za pomoć.
Hvala
Hi Nick,
Thank you for your quick reply and for your help with this issue.
I was told that my previous account was removed since i requested them to delete it. Since I was under the impression that it was deleted, i had no way of knowing that they only disabled my previous account leading me to create a new account. I recieved confirmation by email stating it was removed originally.
If i had known that my older account was in fact not removed but instead put on hold, i would have contacted the casino and asked for them to reinstate my old account.
To note, i deposited $4600 within 48 hrs using my new account. That is around 20 seperate transactions. There was no trouble with depositing although it is the same card on my old supposed removed account. My phone was also verified and it is same phone number as the older account. My address is the same, even my email has the same text but it's with Gmail.
When i was opening this new account, why wasn't i flagged for 48hrs? Why was i allowed to deposit 4.6k with the same card as 3 months ago? There was no warning from the casino what so ever. It only came to their attention after i was going through the second step of verification so i can withdraw my funds. I contacted their support and explained the situation which lead to my account closing and my balance being removed.
So my winnings of $16,746.07 hasn't just disappeared which i have proof of having but also my deposits from my own account havnt been refunded as well which is $4650.
I did not have any active bonuses.
I spoke to them as early as 1 hour ago. We are at an impasse so i have contacted you for help.
Thanks
Poštovani iasinozdemir88,
Žao nam je što čujemo za vaše iskustvo. Pažljivo smo pregledali vaš slučaj i želimo da primetimo da ste prekršili naše pravilo sajta broj 7.1.6. «Samo jedan nalog na veb lokaciji je dozvoljen po osobi, kući, zgradi, poštanskoj adresi, broju telefona, IP adresi, porodici i uređaju. U slučaju kršenja ove odredbe, kao i sumnje na višestruku registraciju od strane Korisnika ili od strane Korisnika u dosluhu ili kao sindikat, otvaranje fiktivnih naloga ili korišćenje frontmena, Provajder može da promeni ili prekinuti bilo koju bonus ponudu, otkazati sve dobitke, blokirati ili potpuno zatvoriti jedan ili sve račune korisnika».
Takođe nam dozvolite da dublje ispitamo hronologiju događaja. Obavestili ste nas o svojoj zavisnosti od kockanja. Dakle, kao deo programa odgovornog igranja, vaš glavni nalog je trajno blokiran. Takođe smo vas obavestili da je vaš nalog blokiran, a ne obrisan kako tvrdite.
Zatim ste kreirali drugi nalog i po završetku obavezne KIC procedure, naš bezbednosni sistem je prepoznao da već imate nalog koji je blokiran zbog zavisnosti od kockanja.
Stoga smo pokrenuli potpuni povraćaj svih vaših depozita sa vašeg drugog računa odmah nakon izvršenja procedure blokiranja. Standardni period povraćaja je do 15 bankarskih dana.
Ako imate dodatnih pitanja, ne oklevajte da nas kontaktirate ovde ili naš tim za podršku.
Dear yasinozdemir88,
We are sorry to hear about your experience. We've carefully reviewed your case, and we want to note that you did violate our site rule number 7.1.6. «Only one Website account is permitted per person, house, building, mailing address, phone number, IP address, family and device. In case of violation of this provision, as well as upon the suspicion of the multiple registration by a User or by User acting in collusion or as a syndicate, the set-up of fictitious accounts or the use of frontmen, the Provider may change or terminate any bonus offer, cancel any winnings, block or completely close one or all User's accounts».
Also allow us to examine the chronology of events in greater depth. You notified us about your gambling addiction. Thus, as part of the responsible gaming program, your main account was permanently blocked. We also notified you that your account was blocked, and not deleted as you claim.
Then you created another account and upon completing the mandatory KYC Procedure, our security system recognized that you already had an account that was blocked due to gambling addiction.
So we initiated a full refund of all your deposits from your second account immediately after performing the blocking procedure. The standard refund period is up to 15 banking days.
If you have any further questions, please do not hesitate to contact us here or our support team.
Dragi Vinspirit,
Zatražio sam da se moj nalog ukloni/izbriše pre 3 meseca i e-poštom mi je rečeno da je uklonjen. Da, rekao sam u tom trenutku, prolazio sam kroz problem sa kockanjem koji je od tada rešen.
To znate jer tom prvom nalogu koji je trebalo da bude uklonjen nikada nije pristupljeno za 3 meseca. Ni sa kim nisam igrao nijednu kazino igru za 3 meseca dok nisam sredio svoje poslove. Ako želim da napravim novi nalog da ponovo igram 3 meseca kasnije jer mi je vaš kazino rekao da je moj nalog uklonjen, imam svako pravo.
Ako je taj nalog uklonjen u skladu sa vašom e-poštom u kojoj se navodi da je uklonjen, kako mogu da prekršim odredbe i uslove posedovanja 2 naloga?
Ono što ste uradili je da ste zadržali moj originalni nalog bez mog znanja, a onda kada kreiram novi nalog, uplatim 26 puta što ukupno iznosi 4650,00 dolara, da moj broj bude verifikovan, da koristim isti uređaj i IP adrese kao i uvek, vi samo uklonite moj nalog sa stanjem od 16.746,07 dolara u taktu.
To je obmana jer ste mi iz moje perspektive rekli da je moj nalog uklonjen, što znači da u to vreme imam 1 nalog.
Da sam u stvari izgubio $4560.00 koje sam položio i nisam dobio srećnu dobit, ne bismo vodili ovaj razgovor. Jedini razlog zašto jesmo je zato što sam pobedio.
Vaša greška je jednostavno dozvoliti korisniku da se registruje bez potpune verifikacije. Da bi izbegli ove situacije, kada se korisnik registruje, trebalo bi da verifikuje svoj nalog u potpunosti pre nego što čak i dozvoli jedan depozit ako želite da poštujete svoje odredbe i uslove koji navode da treba da se koristi samo jedan nalog. Da je ovo urađeno iz vašeg kazina i zapravo je vaša odgovornost da to uradite osim ako ne želite da ukradete novac od korisnika, onda bi ova situacija bila izbegnuta.
Osim toga, u mejlu niste pokušali da objasnite da se moj nalog može ponovo otvoriti, a zapravo je samo blokiran i zbog propisa ne možete da ga izbrišete. Saznao sam za ovo tek nakon ove situacije i siguran sam da niko ne zna da su njihovi zatvoreni nalozi zapravo samo blokirani jer vi čuvate sve naše lične podatke protiv naših želja. Da, u vreme kada sam dozvolio čuvanje mojih ličnih podataka, ali nikada vam nisam dozvolio da ih zadržite nakon što sam vas zamolio da izbrišete moj nalog. To je povreda privatnosti.
Dear Winspirit,
I requested my account to be removed/ deleted 3 months ago and i was told by email that it was removed. Yes, i said at that point of time, i was going through a problem with gambling which has since been addressed.
You know this because that first account that should have been removed was never accessed in 3 months. I didn't play a single casino game with anyone in 3 months until i got my affairs in order. If i want to create a new account to play again 3 months later because your casino told me that my account was removed, i have every right.
If that account was removed as per your email stating it was removed, how could i break the terms and conditions of having 2 accounts?
What you have done is kept my original account without my knowledge and then when i create a new account, deposit 26 times which totals $4650.00, have my number verified, used the same device and ip addresses as i always have, you only remove my account with the $16,746.07 balance in tact.
That is deception since from my perspective, you told me my account was removed which means i have 1 account at the time.
If i had in fact lost the $4560.00 i deposited and not got the lucky win, we wouldn't be having this conversation. The only reason we are is because i won.
Your mistake is simply to allow a user to register without full verification. To avoid these situations, when a user registers, they should verify their account in full before even allowing a single deposit if you want to Honor your terms and conditions that state only a single account should be used. If this was done from your casino and it actually is your responsibility to do so unless you want to steal money from users, then this situation would have been avoided.
Plus, in the email you made no attempt to explain that my account can be reopened and in fact it was only blocked and due to regulations, you cannot delete it. I only found out about this after this situation and i am sure no one knows that their closed accounts are actually just blocked since your keeping all our personal details against our wishes. Yes, at the time i allowed for my personal information to be kept but i never allowed you to keep it after i asked you to delete my account. That is a privacy breach.
Niste uspeli da pomenete blokirano. Imam tačnu e-poštu koju ste mi poslali da je uklonjena. Uklonjeno samo implicira da je u suštini izbrisano.
Da ste mi rekli da je blokiran, kontaktirao bih vas da ponovo otvorite moj stari nalog jer bi za mene bilo bolje. Imam vip status na tom nalogu, dobio sam još bonusa, sve svoje podatke imam tamo. Da postoji opcija da ponovo otvorim svoj stari nalog, uradio bih to, ali pošto je vaš kazino izričito rekao da je moj originalni nalog uklonjen, mislio sam da je uklonjen kao što ste jasno rekli što znači da više nije dostupan.
Prema mom mišljenju, moje saznanje je bilo u vreme kada sam otvarao drugi nalog, to je bio jedini nalog koji sam imao od uklanjanja mog prvog naloga, što znači da nisam prekršio odredbe i uslove koje ste spomenuli.
Ili ste to uradili ili ste uradili nešto nezakonito i držali moj račun otvoren i rekli mi da je zatvoren i koristeći to kao izgovor da mi ne platite.
You failed to mention blocked. I have the exact email that you sent me saying it was removed. Removed only implies that it has been essentially deleted.
If you told me it was blocked, i would have contacted you to reopen my old account because for me, it would be better. I have vip status in that account, i got more bonuses, i have all my details set up there. If there was an option to reopen my old account, i would have done so but since your casino specifically said my original account was removed, i thought it was removed as you clearly said which means it is no longer available.
So to my point, my knowledge was at the time when opening the second account, it was the sole account i had since the removal of my first account which means, i didn't break the terms and conditions you mentioned.
Its either that or you done something illegal and kept my account open and told me that it was closed and using that as an excuse to not pay me.
Dragi VinSpirit,
Da li bi bilo moguće proslediti dokaz da igrač pominje da ima zavisnost od kockanja i da je njegov prvi nalog samoisključen?
Ako jeste, pošaljite ga na nikolas.b@casino.guru .
Čekam vaš odgovor.
pozdrav,
Nick
Dear WinSpirit,
Would it be possible to forward an evidence of the player mentioning having gambling addiction and that his first account was self-excluded?
If yes, please send it to nikolas.b@casino.guru.
Awaiting your response.
Regards,
Nick
Dragi Nik,
Poslali smo vam e-poštu sa detaljima naše istrage. Molimo vas da pregledate svoje prijemno sanduče. Ako imate bilo kakvih pitanja, javite nam!
Dear Nick,
We have emailed you with the details of our investigation. Kindly peruse your inbox. If you have any questions, please let us know!
Poštovani Iasinozdemir88,
Dobili smo dokaze koji ukazuju da je vaš nalog zatvoren zbog zavisnosti od kockanja.
U takvim situacijama, kazino je u obavezi da vrati ukupan iznos depozita sa vašeg drugog računa — ni manje ni više. Važno je napomenuti da vam kazino ne može poslati više od vaših depozita, čak ni u slučaju dobitaka.
Možete li potvrditi da li ste već primili vraćeni iznos depozita?
Radujem se vašem odgovoru.
Srdačan pozdrav,
Nick
Dear Yasinozdemir88,
We have received evidence indicating that your account was closed due to gambling addiction.
In such situations, the casino is obligated to refund the total deposit amount from your second account—no less and no more. It is important to note that the casino cannot send you more than your deposits, even in the event of winnings.
Could you please confirm if you have already received the refunded deposit amount?
I look forward to your response.
Best regards,
Nick
Zdravo Nik,
Kazino je rekao da će refundirati sve moje depozite, ali sam dobio refundaciju za 11 od 15 transakcija. Refundiranje za 4 transakcije nije uspelo.
Takođe, zatvorio sam taj nalog pre 3 meseca zbog problema sa kockanjem. Nije mi rečeno da je moj nalog samo zabranjen. Kada sam igrao posle 3 meseca, trebalo bi da mi se isplati moj dobitak. Ovo je potpuno apsurdno. Deponovao sam oko 4750 dolara i samo su suspendovali i zatvorili taj račun nakon što sam zatražio povlačenje. Da sam izgubio i da je taj poslednji depozit bio moj poslednji depozit za dugo vremena, zadržali bi sav taj novac. Pošto su bili voljni da uzmu taj novac, trebalo bi da mi budu vraćeni svi depoziti na oba računa. To bi trebalo da bude pošteno.
Njihov kazino me je izneverio. Nisu mi rekli da mi je nalog blokiran i da nije zatvoren. To možete videti u mejlu. Morali su da mi kažu izvini Jasin, ne možemo da izbrišemo tvoj nalog, već samo da ga blokiramo i zatvorimo i da navedemo razlog zašto. Osim toga, trebalo bi da imaju sisteme koji ne dozvoljavaju kreiranje drugog naloga. Zašto je moj broj verifikovan i dozvoljeno mi je da nastavim da igram? To je potpuno isti broj. Moja bankovna kartica, isto ime, isti broj. Molim vas objasnite kako je ovo pošteno. Uzeli su mi preko 10 hiljada za 1 dan na mom prvom nalogu. Nisam to osporio. Trebalo mi je vremena da razmislim i 3 meseca nakon što sam igrao jer su mi jasno rekli da je moj nalog zatvoren i ništa više. Sad sam ja kriv?
Pozdrav
Iasin
Hi Nick,
The casino said they will refund all my deposits but i have recieved refund for 11 transactions out of 15 transactions. 4 transactions have failed to be refunded.
Also, i closed that account 3 months ago due to gambling problem. I wasn't told that my account was only banned. When i played after 3 months, i should have my winnings paid out. This is completely absurd. I deposited around $4750 and they only suspended and closed that account after i requested a withdrawal. If i had lost and that last deposit was going to be my last deposit in a long time, they would have kept all that money. Since they were willing to take that money, i should be refunded for all deposits on both accounts. That should be fair.
Their casino failed me. They didn't tell me that my account was blocked and not closed. You can see it in the email. They had to tell me sorry Yasin, we cannot delete your account but only have it blocked and closed and state the reason why. Plus they should have systems in place to not allow another account being created. Why was my number verified and i was allowed to continue playing? It is the exact same number. My bank card, same name, same number. Please explain how on earth this is fair. They took over 10k from my in 1 day on my first account. I didn't dispute it. I needed time to reflect and 3 months after i play because they clearly told me that my account was closed and nothing more. Now i am to blame?
Regards
Yasin
Poštovani Iasinozdemir88,
Možete li, molim vas, pojasniti tačan iznos svih vaših depozita na vašem drugom računu i koliko ste do sada primili nazad od kazina – ako je moguće, prosledite dokaze o depozitima i vraćenim iznosima na nikolas.b@casino.guru .
pozdrav,
Nick
Dear Yasinozdemir88,
Can you please clarify the exact amount of all your deposits on your second account and how much you received back from the casino so far - if possible, please forward the evidence of both deposits and refunded amounts to nikolas.b@casino.guru.
Regards,
Nick
Naravno, upravo sam ga poslao. Ukupno 6 transakcija nije refundirano.
Sure, have just sent it. Total 6 transactions not refunded.
Hvala Iasinozdemir88 za sve date informacije. Da dodatno razjasnimo nedostajuća sredstva, sada ću proslediti vašu žalbu kolegi Kubou ( jakub.m@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you Yasinozdemir88 for all the information provided. To further clarify the missing funds, I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Poštovani Iasinozdemir88,
Kao što smo ranije spomenuli, svi depoziti će biti vraćeni. Vidimo vaše komentare da još uvek niste dobili sve povraćaje sredstava. Stoga smo kontaktirali provajdera i dobili potrebne informacije.
Kada se izvrši povraćaj sredstava, to se u proseku reflektuje na karticu korisnika za 5-10 radnih dana. Ove transakcije se obično prikazuju na dan kada je depozit uplaćen. U nekim bankama se pojavljuje kad god se stanje vrati na karticu. Ova situacija se može razlikovati u zavisnosti od zemlje i banaka.
Sva povraćaja sredstava su sa naše strane obrađena i očekujemo da će se oni vratiti na vaš račun u bliskoj budućnosti. Ako imate dodatnih pitanja, ne ustručavajte se da pitate.
Dear Yasinozdemir88,
As we mentioned earlier, all deposits will be refunded. We see your comments that you have not yet received all refunds. Therefore, we contacted the provider and obtained the necessary information.
When a refund is made, it is reflected on the user's card in 5-10 working days on average. These transactions are usually displayed on the date the deposit is made. In some banks, it appears whenever the balance is refunded to the card. This situation may differ according to the country and banks.
All refunds have been processed on our end, and we anticipate their return to your account in the near future. If you have any further questions, please do not hesitate to ask.
Već sam pomenuo, lažete. Nisu obrađeni svi povraćaji sredstava. Trostruko sam proverio iznose i povraćaje sredstava i otkrio da je 11 od 15 transakcija refundirano. Vaš kazino je prevara. Imam dokaz i prosledio sam ga Casino Guruu.
Svaka od ostalih 11 transakcija koje sam unakrsno referencirao, 4 povraćaja nikada nisu obrađena na neodređeno vreme.
Prošlo je više od 1 meseca, kažete 5-10 radnih dana za obradu povraćaja sredstava. Već ste me prevarili sa mojim dobicima i sada pokušavate da ukradete nešto dodatnog novca od mene. Koliko nisko želiš da ideš.
I have already mentioned, you are lying. Not all refunds were processed. I have triple checked the amounts and the refunds and found 11 out of 15 transactions refunded. Your casino is a scam. I have the proof and have forwarded it to Casino Guru.
Each of the other 11 transactions i have cross referenced, 4 refunds were never processed indefinitely.
Its been over over 1 month, your saying 5-10 working days for refunds to be processed. You have already conned me from my winnings and now your trying to steal some extra money from me. How low do you want to go.
Poštovani iasinozdemir88 ,
Ja sam Kubo, i ja ću se baviti tvojom žalbom. Ako je bilo novih ažuriranja u vezi sa ovim slučajem od poslednje date informacije, obavestite me.
Pošto je VinSpirit Casino već u potpunosti uključen u ovaj razgovor, nema potrebe da ih eksplicitno pozivate.
U mejlu koji ste prethodno poslali mom kolegi Niku, pomenuli ste četiri depozita u ukupnom iznosu od 445,60 A$ koji nisu vraćeni. Međutim, u poruci ste spomenuli šest transakcija. Možete li, molim vas, ovo pojasniti? Da li je 445,60 A$ ukupan iznos koji očekujete da vam bude refundiran?
Radujemo se vašem odgovoru.
Srdačan pozdrav,
Kubo
Dear yasinozdemir88,
I’m Kubo, and I will be handling your complaint moving forward. If there have been any new updates regarding this case since the last provided information, please let me know.
As WinSpirit Casino is already fully engaged in this conversation, there is no need to invite them explicitly.
In the email you previously sent to my colleague Nick, you mentioned four deposits totaling A$445.60 that have not been refunded. However, in your message, you referred to six transactions. Could you please clarify this? Is A$445.60 the total amount you are expecting to be refunded?
Looking forward to your response.
Best Regards,
Kubo
Zdravo
Molimo pogledajte gore. Svih 5 transakcija koje mi nisu vraćene su navedene iznad.
Hvala
Iasin
Hi
Please see above. All the 5 transactions that i havnt been refunded are listed above.
Thanks
Yasin
Poštovani iasinozdemir88 ,
Cenim vaš odgovor, ali mi još uvek nisu jasni detalji. U početku ste spomenuli 4 transakcije, zatim 6, a sada 5. Možete li da potvrdite tačan broj transakcija i konačan iznos refundiranja?
Da li je 550,33 A$ konačan iznos koji očekujete da vam bude refundiran?
Dear yasinozdemir88,
I appreciate your response, but I’m still unclear about the details. Initially, you mentioned 4 transactions, then 6, and now 5. Could you please confirm the exact number of transactions and the final refund amount?
Is A$550.33 the definitive amount you’re expecting to be refunded?
5 transakcija su ono što mi nije vraćeno. Taj snimak ekrana koji sam dao su tačne transakcije koje nisu vraćene. 550,33 dolara je ukupan iznos koji ste naveli za 5 transakcija
5 transactions are what i havnt been refunded. That screenshot i provided are the exact transactions that havnt been refunded. $550.33 is the total amount as you have stated for the 5 transactions
Poštovani iasinozdemir88 ,
Hvala na pojašnjenju.
Dragi VinSpirit Casino ,
Možete li ljubazno da pregledate ove transakcije i potvrdite da li su uspešno obrađene?
Hvala.
Dear yasinozdemir88,
Thank you for the clarification.
Dear WinSpirit Casino,
Could you kindly review these transactions and confirm if they have been processed successfully?
Thank you.
Poštovani Iasinozdemir88,
Kao što smo ranije spomenuli, izvršili smo povraćaj sredstava za sve vaše depozite. RRN za vaše transakcije refundiranja vam je dao naš tim za podršku.
Imajte na umu da, iz bezbednosnih razloga i razloga privatnosti, ne možemo da podelimo RRN ni sa kim osim sa vlasnikom naloga. Ako su vam potrebni dodatni detalji u vezi sa ovim transakcijama, ljubazno preporučujemo da kontaktirate svoju banku.
Ako imate bilo kakvih drugih pitanja, ne ustručavajte se da nas kontaktirate.
Dear Yasinozdemir88,
As we mentioned earlier, we have processed a refund for all your deposits. The RRN for your refund transactions has been provided to you by our support team.
Please note that, for security and privacy reasons, we are unable to share the RRN with anyone other than the account holder. If you require further details regarding these transactions, we kindly recommend reaching out to your bank.
Should you have any other questions, please don’t hesitate to contact us.
Nisam dobio povraćaj novca koji ste spomenuli VinSpirit. Da jesam, zašto bih vas kontaktirao i tražio povraćaj novca koji niste uspeli da isporučite.
Ono što ste mi poslali e-poštom ne pokazuje da ste mi vratili novac za te konkretne transakcije. Banka je već rekla da niste refundirali te konkretne transakcije. Nijedan od ID-ova povraćaja ne odgovara transakcijama za povraćaje koji nedostaju, što znači da su propušteni.
Plus ono što ovo čini zanimljivim je da ste naveli 2 datuma za sve povraćaje sredstava koje ste obrađivali dok sam igrao. Igrao sam 3 dana. Datumi transakcija su 22., 23. i 24. Vaš nedostajući 1 dan refundiranja i 3 od tih povraćaja su od tog datuma kada mi niste uspeli da refundirate.
Opet, sada tražim povraćaj od 550,33 dolara za dole navedene transakcije koje niste dali
22. decembar 2024. – SmPaiPF*Maginc – 104,78 USD
22. decembar 2024. – SmPaiPF*Maginc – 115,26 USD
22. decembar 2024. – DIGITALVISTATECHNOLOG – 120,83 USD
23. decembar 2024. – Eduntage – 104,73 dolara
23. decembar 2024. – Eduntage – 104,73 dolara
I haven't received the refunds you mentioned WinSpirit. If i did, why would i be contacting you and requesting the refunds you failed to deliver.
What you sent me by email doesn't show that you refunded me for those particular transactions. Bank has already said you haven't refunded those particular transactions. None of the refund ids match the transactions for the missing refunds which means they have been missed.
Plus what makes this interesting is you provided 2 dates for all the refunds you have processed when i was playing. I played for 3 days. Transaction dates are 22nd, 23rd and 24th. Your missing 1 day of refunds and 3 of those missing refunds are from that particular date you have failed to refund me.
Again, i am now seeking my $550.33 refund for the transactions listed as below which you have not provided
22nd December 2024- SmPayPF*Maginc- $104.78
22nd December 2024- SmPayPF*Maginc- $115.26
22nd December 2024- DIGITALVISTATECHNOLOG- $120.83
23rd December 2024- Eduntage- $104.73
23rd December 2024- Eduntage- $104.73
Poštovani iasinozdemir88 ,
Da bismo nastavili sa istragom, ljubazno vas molim da mi prosledite poruku iz kazina koja sadrži listu referentnih brojeva za pronalaženje (RRN), kao što je pomenuto u njihovoj poslednjoj komunikaciji.
Pored toga, dostavite svoje bankovne izvode od decembra do tekućeg datuma. Molimo vas da mi pošaljete sve tražene dokaze na moj e-mail na jakub.m@casino.guru .
Hvala vam na saradnji.
Dear yasinozdemir88,
To proceed with the investigation, I kindly ask that you forward me the message from the casino containing the Retrieval Reference Numbers (RRN) list, as mentioned in their latest communication.
Additionally, please provide your bank statements from December up until the current date. Kindly send all the requested evidence to my email at jakub.m@casino.guru.
Thank you for your cooperation.
Poštovani iasinozdemir88,
Naš tim za podršku vam je takođe dao uputstva o tome kako da podnesete dodatne dokumente. Pratite ova uputstva da biste bili sigurni da možemo još jednom detaljno da pregledamo i verifikujemo vaše povraćaje sredstava.
Dear yasinozdemir88,
Our support team has also provided you with instructions on how to submit additional documents. Please follow these instructions to ensure that we can thoroughly review and verify your refunds once again.
Zdravo
Poslao sam svoju izjavu i prosledio sam VinSpirits RRN listu i vama na pregled.
Hvala
Hi
I have sent my statement and have forwarded WinSpirits RRN list to you also to review.
Thanks
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
