Žao mi je, ali ovo nije tačno. Pogledajte više primljenih poruka.
-Prvo mi je rečeno da kombinacija novčića na video snimku nije kombinacija koja bi trebalo da pokrene bonus rundu.
-onda mi je rečeno da je to greška na mojoj strani koja je izazvala lepljive simbole na ekranu.
prethodnih dana igranja bilo je više puta da se desio sakupljanje novčića i jedan bonus novčić koji je trebalo da dovede do pobede, ovo je objašnjeno Luni, vašem VIP menadžeru koji sam je zamolio da ispita.
Ali očigledno sam morao da joj dam tačno vreme svake igre jer nije mogao da se obezbedi dnevnik igranja prethodnih dana.
Stavljate toliki teret na kupca da je, u suštini, ako ne snimate svaku igru na ekranu, gotovo je nemoguće dati vam potrebne informacije da bi se stvari ispitale.
I’m sorry, but this is incorrect. Please see the multiple messages received.
-first I was told that the combination of coins on the video is not a combination that should trigger the bonus round.
-then I was told it was a glitch on my side that caused sticky symbols on the screen.
on the previous days play there were multiple times that a collection coin and one bonus coin occurred that should have resulted in a win, this was explained to Luna your VIP manager that I asked her to look into.
But apparently I had to give her an exact time of every game play as a log of the previous days play could not be provided.
You put so much onus on the customer that basically if your not screen recording every game play it’s almost impossible to give you the required information to get things looked into.
Automatski prevedeno:
