Igrao ove subote u kazinu Wistoria i iskoristio bonus dobrodošlice uz depozit od 50€.
Nakon opklade imao sam 750€ i to je smanjeno na 200€.
Bonus-AGB-ovi jasno kažu da bi trebao biti 400€, a takođe mi je chat rekao isto kao što možete vidjeti na snimku ekrana.
Kada sam im rekao (3 puta) da bi trebalo da bude 200€ umesto 400€ samo su mi rekli da treba da kontaktiram tamo kyc podršku.
3.3. Maksimalni dozvoljeni iznos povlačenja za primljeni bonus:
a. Za 100% bonus - €200 / C$300 / 900zł / 2000Kr / R$1300.
b. Za bonus od 115% - €400 / C$700 / 1800zł / 4000Kr / R$2600.
c. Za bonus od 150% - €1500 / C$2100 / 7000zł / 15000Kr / R$9500.
Takođe je čudno što je na mom profilu označeno kao bonus od 125%, ali ne možete naći ništa o tome.
Nema veze, napravio sam depozit od 50€ i pisalo je -
b. Depozit od €50 / C$70 / 250zł / 500Kr / R$350 - 115% bonus + 75 besplatnih okretaja u Gates of Olympus (Pragmatic Play);
Od subote ne dobijam nikakve informacije niti bilo šta drugo.
Također sam jučer ujutro kontaktirao njihovu uobičajenu korisničku podršku, ali bez odgovora.
Played this Saturday at the Wistoria Casino and used the welcome bonus with a deposit of 50€.
After wagering I had 750€ and it got reduced to 200€.
The Bonus-AGBs clearly say it should be 400€ and also the chat told me the same as you can see on the screenshot.
When I told them (3 times) that it should be 200€ instead of 400€ they only said I should contact there kyc support.
3.3. The maximum allowed withdrawal amount for the received bonus:
а. For a 100% bonus - €200 / C$300 / 900zł / 2000Kr / R$1300.
b. For a 115% bonus - €400 / C$700 / 1800zł / 4000Kr / R$2600.
c. For a 150% bonus - €1500 / C$2100 / 7000zł / 15000Kr / R$9500.
It's also strange that in my profile it's marked as a 125% bonus, but you can't find anything about it.
Nevermind, I've made the 50€ deposit and it said -
b. Deposit from €50 / C$70 / 250zł / 500Kr / R$350 - 115% bonus + 75 free spins in Gates of Olympus (Pragmatic Play);
Since Saturday I don't get any information or anything else.
Also contacted yesterday morning their normal customer support but no answer.
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