zdravo,
Želeo bih da podnesem žalbu protiv kazina Vintomato.
Deponovao sam nešto novca na svoj račun u ovom kazinu i počeo da igram igru Temple Tumble od Relak gaming. S vremena na vreme (svaki put posle oko 150-250 okretaja) dobijam grešku 'Partner Cashier Error 522', ali nisam mnogo razmišljao o tome i nastavio sam da igram.
Jednom nakon što sam dobio ovu grešku primetio sam da je moj balans pao za duplo veći iznos opklade. Na primer, ako bi moja opklada bila 3$, to bi mi naplatilo 6$. Mislio sam da je to jednokratna stvar, ali kada sam ponovo dobio ovu grešku, moj saldo je naplaćen dvostruko iako je to bio jedan okret.
Kontaktirao sam ćaskanje uživo u vezi sa ovim problemom. Trebalo je neko vreme da ubedim čet da se ovo dešava meni, jer nisam imao čvrst dokaz o toj grešci koja mi je duplo naplaćivala, ali su mi posle nekog razgovora ljubazno vratili iznos koji sam izračunao da sam izgubio zbog ovog problema .
Nastavio sam da igram u ovom kazinu i založio hiljade i hiljade dolara. I dalje sam stalno dobijao ovaj problem i kada sam kontaktirao uživo ćaskanje u vezi s tim, uvek su tražili video dokaz da mi se ova greška dešava. Pošto ne snimam svoje sesije, nisam mogao da pružim video dokaz koji je tražio kazino.
Pošto sam do sada izgubio stotine dolara, odlučio sam da napravim video dokaz kako bih dobio povraćaj sredstava koje sam izgubio zbog ove greške. Ćaskanje uživo mi je takođe obećalo da ću dobiti 'bounti bonus' ako pružim takav video.
Juče sam uplatio više sredstava da napravim ovaj video i greška se ponovo dogodila. Kontaktirao sam live chat i poslao video dokaz, ali su počeli da kažu da su to dve opklade (jasno možete videti na snimku da sam izabrao 1000 automatskih opklada i kada mi se duplo naplati iznos opklade pada na 999 i ne 998). Takođe su tražili ID opklade, koji nisam mogao da pružim jer mogu da preuzmem samo ID opklade u poslednjoj utakmici. Nikada ranije nisu rekli da su ti podaci potrebni i da ih mogu dobiti samo sa njihove strane. Na kraju su mi vratili 0,40 USDT što je smešan iznos u poređenju sa svim sredstvima koja sam izgubio zbog ove greške.
Ovo je krajnje razočaravajuće, jer su mi ranije rekli jednu stvar, nadao sam se da ću dobiti sva sredstva kada pružim dokaz, tako da sam nastavio da igram i pogrešno mi naplaćuju, a sada ništa ne rade po tom pitanju. Takođe sam kontaktirao njihov e-mail koji je poslao ovaj dokaz i tražio da ispravi ovu situaciju, ali sam potpuno ignorisan.
Ovo jednostavno nije fer i nije ispravno.
Hello,
I would like to raise a complaint against Wintomato casino.
I deposited some funds into my account in this casino and started to play game Temple Tumble by Relax gaming. From time to time (every time after around 150-250 spins) I got an error ‘Partner Cashier Error 522’, but I did not think much about it and I continued playing.
One time after I got this error I have noticed that my balance dropped by double the bet amount. For example, if my bet would be 3$ it would charge me 6$. I was thinking that it was a one time thing, but once I got this error again, my balance was charged double even though it was a single spin.
I have contacted live chat regarding this issue. It took some time to convince the chat that this is happening to me, because I did not have any solid proof of that error double charging me, but after some conversation they kindly refunded me the amount that I calculated I have lost due to this issue.
I continued playing in this casino and wagered thousands and thousands of dollars. I still constantly got this issue and once I contacted live chat regarding it, they always requested video proof of this error happening to me. As I do not record my sessions, I could not provide the video proof requested by the casino.
As I lost hundreds of dollars by now, I decided to make the video proof in order to get the refund of the funds that I have lost due to this error. Live chat also promised me that I would receive a ‘bounty bonus’ if I provide such video.
Yesterday I deposited more funds to make this video and the error occured once again. I have contacted live chat and sent the video proof, but they started to say that it was two bets (you can clearly see in the video that I have chosen 1000 auto bets and once I get double charged the bet amount drops to 999 and not 998). They also requested bet ID, which I could not provide as I can only retrieve last game’s bet ID. They have never said before that this information is needed and this can only be retrieved from their side. In the end all they did is refunded me 0,40 USDT which is a ridiculious amount compared to all of the funds that I have lost due to this error.
This is extremely disappointing, because I got told one things before, I was hopeful that I will get all of the funds once I provide the proof, so I just kept playing and incorrectly being charged and now they are ust doing nothing about it. I have also contacted their email sending this proof and asking to make this situation right, but I am just completely ignored.
This is just not fair and not right.
Automatski prevedeno:
