The player from Ontario had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had communicated with the player regarding the standard processing times for withdrawals and had requested updates on the situation. However, due to a lack of response from the player, the complaint was unable to be investigated further and was subsequently rejected.
Igrač iz Ontarija je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Njihov novac još nije bio primljen. Tim za žalbe je komunicirao sa igračem u vezi sa standardnim vremenima obrade povlačenja i zatražio je ažurirane informacije o situaciji. Međutim, zbog nedostatka odgovora igrača, žalba nije bila u mogućnosti da bude dalje istražena i kasnije je odbijena.
Ako tražite onlajn kazino za korišćenje, za ime boga, koristite bilo koju drugu uslugu osim Vintopia kazina.
Da, ovaj kazino ima odlične igre. Međutim, NIKAD nećete dobiti svoje dobitke. Nije potrebno vreme za uplatu novca, ali povlačenje je apsolutna noćna mora.
Čekao sam skoro pet dana da dobijem malu isplatu, a sa njihove strane nema napretka. U stvari, moj način isplate je istekao DVIP-a i automatski je odbijen – gurajući me sve do zadnjeg dela linije.
Njihova podrška je apsolutno smeće. Razgovarao sam sa njihovom podrškom nekoliko puta i dobio sam ista četiri odgovora koji su kopirali i zalepili iz njihovih čestih pitanja, a njihova podrška neće odgovoriti ni na jedno pitanje o proširenju bilo koje njihove tačke. Verovatno će komentarisati ovu recenziju tražeći od mene da im se obratim i ne očekujem da će se ništa učiniti da se ovo pokrene.
Ako ovo čitate, postoje stotine onlajn kazina koje možete koristiti ili birati. Ne birajte Vintopia.
If you’re looking for an online casino to use, please for the love of god use any other service besides Wintopia Casino.
Yes, this casino has great games. However, you will NEVER receive your winnings. It takes no time at all to deposit your money, but withdrawing has been an absolute nightmare.
I’ve been waiting nearly five days to get a small payout and there is zero progress from their side. In fact, my method of paying out has timed out TWICE and automatically rejected - pushing me all the way to the back of the line.
Their support is absolute trash. I’ve spoken to their support several times and I get the same four copy-pasted answers ripped from their FAQ, and their support will not answer any questions of expand on any of their points. They’ll probably comment on this review asking me to reach out to them and I don’t expect a single thing to be done to move this along.
If you’re reading this, there are hundreds of online casinos you can use or choose from. Do not choose Wintopia.
Dear tmunro012,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear tmunro012,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear tmunro012,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
