WinVegasPlus Casino - Igrač se bori da izvrši dodatnu provjeru računa.

I had always been paid easily by this casino, but this time they keep asking for confirmation of residence, i sent them many copies, that were perfectly fine, but they keep asking again and again. The new utility bill, that i send them is dated April 15, 2021, i do not understand why they refuse to pay. And now the minimum withdrawal amount is 300.00, this is the amount that i am asking. Thank you.

Dear Denise842,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi yes they have all other documents, they paid me before, they need a new proof of address, the one they had before had expired April 13l, and they have my address on my card issued by the governement, but still i send them many copies of my utility bill dated april 15, 2021, and as i said they keep finding faults with the copies i sent, it is frustating, and when i wrote to them and chat with them there was no help, it is not a large amount but it would be nice to have a resolution, thank you fot your help.

Hi they seems to have accepted my withdrawal, i did not received the money,yet, but i think it is on his way. Thank you for your help.

Great news, Denise842. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hi

Finally i was paid today, i thank you very much for your help.

Denise S***

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Denise, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru