Zatražio sam zatvaranje računa prošlog februara istog dana 27. čime je račun zatvoren i stanje je bilo 0. Nemojte vršiti nikakva povlačenja. Samo gubici depozita. Ja sam igrač, ne igrač. Poenta je u tome da imam ovu zabranu razumem da moja registracija nije morala da bude validirana, a takođe sam mogao da znam da neke njegove igre nisu dozvoljene za Špance, što bi takođe bilo nepravedno da je u njima ostvaren profit. Bio je to recidiv i kada je zabrana bila aktivna to nije trebalo dozvoliti zbog toga i zbog problema sa ograničenim igrama, uspeo sam da vratim svoje depozite.
Tražimo vašu pomoć po ovom pitanju.
Hvala vam. Ovih dana sam slao e-poštu kazinu o ovoj stvari i oni odbijaju povraćaj novca. Imam e-mail i priložio sam snimak ekrana.
I requested the closure of the account last February on the same day the 27th, with which the account is closed and the balance was 0. Do not make any withdrawals. Only the losses of the deposits. I am a player, not a player. The point is that having this prohibition I understand that my registration did not have to be validated, and I was also able to know that some of his games were not allowed for Spaniards, which would also be unfair if profits had been obtained in these. It was a relapse and having the ban active it should not have been allowed because of that and the issue of restricted games I was able to get my deposits refunded.
We are asking for your help in this matter.
thank you. These days I have been emailing the casino about this matter and they are rejecting the refund. I have an email and I have attached a screenshot of it.
solicite el cierre de la cuenta en el pasado mes de febrero el mismo dia 27, con lo cual la cuenta esta cerrada y el saldo era 0. No realice ningun retiro. Solo las perdidas de los depositos. Soy jugador, no jugadora. La cuestion es que teniendo esta prohibicion entiendo que no se tuvo que validar mi registro, y ademas pude saber que algunos juegos suyo no estaban permitidos para españoles con lo cual tambien en injusto si se hubiesen obtenido ganancias en estos. Fue una recaida y teniendo la prohibicion activa no se deberia haber permitido por eso y el tema de juegos restringidos se pude el reembolso de mis depositos.
les estamos pidiendo ayuda en este asunto.
gracias. En estos dias he estado manteniendo correos con el casino de este asunto y rechazan el reembolso.tengo correo y os he adjuntado alguna captura de ello
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