Zdravo. Došao sam da tražim pomoć, jer se osećam pod velikim stresom zbog ovog kazina i razmišljam da zauvek prestanem sa svim onlajn kazinom.
Znam da bi to trebalo da sačeka 14 dana, ali način na koji se kazino nosi sa mojom situacijom je veoma sumnjiv.
Dakle, odlučujem da počnem da igram u Vishcasinu, pre nego što počnem da igram, proverim uslove i uslove i ono što sam video je da su povlačenja obrađena za 24 sata, a proces verifikacije je takođe bio u toku 24 sata.
Napravio sam svoj prvi depozit sa 100% bonusa, nisam ništa osvojio i na kraju sam otkazao bonus (samo nekoliko centi na mom bilansu).
Onda pre nego što uplatim po drugi put, dajem svoja dokumenta da verifikujem svoj račun, a nakon toga, sledećeg dana, napravio sam još jedan depozit ali bez ikakvog bonusa, iu svom ličnom kazinu, za to vreme proveravam sve dokumente ,i svi su bili odobreni, i rekao je da je moj status verifikovan.
Onda igram sa svojim stanjem, kockam nekoliko sati, i dođem do 2000 evra salda, maksimum koji sam mogao da podignem po danu.
Zahtevam povlačenje i čekam, u nadi da će u naredna 24 sata biti obrađeno.
Posle 24 sata, ništa nije urađeno, otišao sam na livechat i liveagent je rekao da ne brinem, jer su vršili proveru klađenja i moje povlačenje će biti obrađeno vrlo brzo.
Sačekajte još 24 sata, i još ništa, živi agenti su rekli da su strpljivi, da su licencirani kazino, bla bla, bla.
Posle naredna 24 sata, dobio sam e-poštu od odeljenja za verifikaciju u kojoj mi je rečeno da ponekad vrše nasumične provere na računima za igre naših klijenata iz bezbednosnih razloga, i ponovo me traže moj identitet (koji je odobren prvi put) i takođe selfi sa ja držim papir sa šifrom i svoju državnu kartu.
Poslao sam ono što su tražili skoro odmah, a u istoj e-poruci pitam da li je bilo sve da završim verifikaciju ili će im možda trebati više informacija i onda čekam još 24 sata i nisam primio e-poštu o svom otpremljenom dokumenti.
Otkrio sam da je to odbijeno (moram da vidim obe ruke na selfiju), kada sam otišao na svoju ličnu stranicu u kazinu i proverio da nije prihvaćeno.
Poslao sam e-poštu odeljenju za verifikaciju sa novim selfijem, i nisam imao nikakav odgovor.
Nakon 24 sata, primim još jednu e-poštu, u kojoj mi piše da moram da pošaljem video od sebe, moram da kažem u tom videu da sam radio verifikaciju za kazino i da pokažem svoju identifikacionu karticu, pomerajući sve uglove i rukovajući se samo za dokaz da video nije lažan.
Uradio sam to i čekao više 24 sata, a za ovo vreme nisam imao nikakav odgovor, proći će 48 sati, možda 72 ili više, ne znam jer šaljem mejlove i ne, imati bilo kakav odgovor.
Ova situacija me ubija, smanjivao sam kockarske aktivnosti i ovih dana sam bio toliko frustriran da sam otišao u drugi kazino i potrošio mnogo novca.
Uznemiren sam i nervozan, a ono što želim je fairplai od Vishcasino-a, dostavio sam više od 10 dokumenata, svi su odobreni, i ne želim da verujem u to, ali izgleda da je to strategija za odlaganje plaćanja i gubitak moje strpljenje, i oni su uspešni.
Nadam se da mi možete pomoći koliko možete, da me izvučete iz ove situacije.
Srdačan pozdrav
Vitor ****
Hi.I came to ask some help,because I am feeling very stressed with this casino,and I am thinking to quit for good from all the casinos online.
I know that should wait 14 days,but the way that casino is dealing with my situation is very suspicious.
So,I decide to start playing in wishcasino, before I start playing ,I check the T&C and what I saw was that the withdrawals was processed in 24 hours,and the verification process also was process within 24 hours.
I made my first deposit with 100% bonus,I didn't,t win nothing and in the end I cancel the bonus(only a few cents in my balance).
Then before I deposit for the second time,I provide my documents to verify my account,and after that, in the next day,I made another deposit but without any bonus,and in my personal casino,in that time I check all the documents,and were all approved, and was saying that my status was verified.
Then ,I play with my balance,gamble a few hours,and I reach to 2000 euros balance, maximum that I was able to withdraw by day.
I request a withdrawal, and wait,hoping that in the next 24 hours,is gonna be processed.
After 24 hours,nothing was done,went to livechat and the liveagent said to not worry, because they were making the betting check and my withdrawal will gonna processed very soon.
Wait more 24 hours,and still nothing,the live agents said to be patient, that they are a licensed casino,bla bla,bla.
After another 24 hours, I received an email from the verification department telling sometimes they make random checks on our customers’ gaming accounts for security purposes,and they ask me for my identity again(was approved in the first time) and also a selfie with me holding a paper with a code and my citizen card.
I sent what they asked almost instantly,and in the same email I ask if was everything to finish the verification or maybe they'll need more information and then I wait 24 hours more ,and didn't,t receive any email about my uploaed documents.
I only find that was refused ( have to see both arms in the selfie),when I went to my casino personal page and check that was not accepted.
I sent an email to verification department with the new selfie,and I didn't,t have any answer.
After 24 hours ,receive another email,telling that I need to send a video from myself, have to say in that video that I was doing the verification for the casino and show my identification card,moving all the corners and shaking hands just to proof that the video wasn't fake.
I did it,and wait more 24 hours,and in this time I didn't,t have any answer, is going to made 48 hours,maybe 72 or more,I Don,t know because I send emails and I Don,t have any answer.
This situation is killing me, I was reducing my gambling activity and in this days I was so frustrated that I went to another casinos and spen a lot of money.
I am anxious and nervous,and what I want is fairplay from the wishcasino, I provided more than 10 documents,all approved,and I Don,t want to believe in that, but it seems that is a strategy to delay the payment and loose my patience, and they are being successful.
Hope that you can help me the best as you can, to take me out of this situation.
Best regards
Vitor ****
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