Dozvolite mi da sumiram slučaj (slobodno me ispravite ako sam pogrešno razumeo situaciju)
-Nakon što ste u kazinu Vinnerz u junu 2023. spomenuli svoje probleme sa kockanjem, vaš nalog na Vinnerz kazinu je deaktiviran, uz obećanje da će vas sestrinske veb stranice takođe blokirati.
-Uprkos tome, uspeli ste da otvorite nalog na Vishu
-Uspeli ste da deponujete, igrate, pa čak i podignete neke dobitke od 998€ 12. septembra.
-Nešto kasnije ste podsetili kazino podršku da ste trebali da budete blokirani u kazino grupi zbog vaših problema sa kockanjem.
-Kazino je pristao da obradi povraćaj vaših depozita od 1000€ i 498€ 27. septembra, ali transakcija se još nije pojavila na vašem bankovnom računu.
-Prema vašem poslednjem mejlu, Platincasino je stupio u kontakt sa vama putem e-pošte i obavestio vas o svojim uslugama.
Ako imate nalog u ovom kazinu, apelovao bih na vas da zatražite samoisključivanje zbog problema sa kockanjem na _KSKSKSKSKS_0@email.kkkkk što je pre moguće i zatražite da prestanete sa slanjem marketinških materijala koji će biti zaštićeni od kockanja. Možete me uključiti ( _KSKSKSKSKS_1@email.kkkkk ) u CC vaše e-pošte.
Let me summarize the case (feel free to correct me if I misunderstood the situation)
-After mentioning your gambling problems to the Winnerz casino in June 2023 your account on Winnerz casino has been deactivated, with the promise that the sister websites would block you as well.
-Despite this, you were able to open an account on Wisho
-You managed to deposit, play, and even withdraw some winnings of 998€ on the 12th of September.
-Sometime later you reminded the casino support you were supposed to be blocked in the casino group due to your gambling problems.
-The casino agreed to process a refund of your deposits of 1000€ and 498€ on September 27th, but the transaction hasn't appeared on your bank account yet.
-According to your last email Platincasino made contact with you via email, informing you about their services.
If you have an account in this casino, I would urge you to request a self-exclusion due to gambling problems to support@platincasino.com as soon as possible and request to cease the sending of marketing materials to be protected from gambling. You can include me (tomas@casino.guru) in the CC of your email.
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