Draga Petronela,
Hvala vam na odgovoru i spremnosti da mi pomognete oko ovog problematičnog pitanja. Cenim što ste odvojili vreme da prikupite više informacija i detalja.
Što se tiče dokumentacije ili dokaza mojih godina u vreme kockanja na VOLF.BET-u, imam mejlove iz tog perioda koji mogu pomoći u utvrđivanju vremenske linije. Pored toga, rođen sam 30. novembra 2003. godine, čime sam imao 17 godina u vreme incidenta u avgustu 2021.
Što se tiče obećanja osoblja za podršku uživo, oni nisu dali nikakve konkretne vremenske rokove ili uveravanja osim navođenja da će administracija razmotriti moju žalbu i odgovoriti u roku od 24-48 sati. Međutim, uprkos ovim uveravanjima, nikada nisam dobio nikakav nastavak ili rešenje od VOLF.BET-a.
Tačno ste shvatili da moj nalog više nije aktivan na VOLF.BET. Nakon što sam više puta pokušavao da rešim problem preko njihovih kanala podrške bez uspeha, na kraju sam zatvorio i napustio svoj nalog.
U vezi sa vašim otkrićem da nije moguće registrovati nalog bez potvrde da imate 18 godina ili više, razumem vašu zabrinutost. Međutim, važno je napomenuti da se čini da je ovaj proces verifikacije starosne dobi jednostavan sistem samodeklarisanja ili „tick-and-bok" sistem, koji maloletnici mogu lako da zaobiđu. Kao što je pomenuto u mojoj početnoj žalbi, VOLF.BET nije uspeo da primeni robusne mere verifikacije uzrasta mimo ove osnovne samodeklaracije, što mi je, kao maloletnom, omogućilo pristup i kockanje na njihovoj platformi.
Da biste dodatno potkrepili svoj slučaj, možete da proverite transfer kriptovalute od avgusta 2021, gde sam poslao ETH na adresu pametnog ugovora, koja je zatim prosledila sredstva na adresu VOLF.BET EVM novčanika. Ova istorija transakcija može poslužiti kao dokaz moje aktivnosti na platformi tokom dotičnog vremena.
Mogu vam proslediti e-poštu koju sam poslao administratoru volf.bet u vezi sa ovim ako sam dobio nerelevantan odgovor.
Hvala vam još jednom na pomoći i radujem se detaljnom pregledu ovog pitanja.
Srdačan pozdrav,
Jackues
Dear Petronela,
Thank you for your response and for your willingness to assist me with this concerning issue. I appreciate you taking the time to gather more information and details.
Regarding the documentation or evidence of my age at the time of gambling on WOLF.BET, I do have emails from that period which can help establish the timeline. Additionally, I was born on November 30th, 2003, making me 17 years old at the time of the incident in August 2021.
As for the promises made by the live support staff, they did not provide any specific timelines or assurances beyond stating that the administration would review my complaint and respond within 24-48 hours. However, despite these assurances, I never received any follow-up or resolution from WOLF.BET.
You are correct in understanding that my account is no longer active on WOLF.BET. After repeatedly attempting to resolve the issue through their support channels without success, I eventually closed and abandoned my account.
Regarding your discovery that it is not possible to register an account without confirming that you are 18 years of age or older, I understand your concern. However, it is important to note that this age verification process appears to be a simple self-declaration or "tick-and-box" system, which can be easily circumvented by minors. As mentioned in my initial complaint, WOLF.BET failed to implement robust age verification measures beyond this basic self-declaration, which allowed me, as a minor, to access and gamble on their platform.
To further substantiate my case, you can verify the cryptocurrency transfer from August 2021, where I sent ETH to a smart contract address, which then forwarded the funds to the WOLF.BET EVM wallet address. This transaction history can serve as evidence of my activity on the platform during the time in question.
I can forward you the email I sent to the wolf.bet admin regarding this were I received an irrelevant response.
Thank you again for your assistance, and I look forward to a thorough review of this matter.
Best regards,
Jacques
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