Zdravo. 5. marta 2024. registrovao sam se na Volficasino. Uplatio sam ukupno 6000 eur. Sledećeg dana su me zamolili da se podvrgnem verifikaciji i učitao sam sva tražena dokumenta. 12. aprila sam primio pismo u kojem se navodi da je moj nalog verifikovan. Imao sam sreće i osvojio dobar iznos, i zatražio povlačenje. Prva dva zahteva su odobrena, ali je kod trećeg povlačenja došlo do kašnjenja od nekoliko dana. Nakon što sam kontaktirao podršku, ispostavilo se da postoje limiti povlačenja od 5000 evra nedeljno i 10000 evra mesečno. Raspitao sam se o podizanju limita za isplate i dobio sam odbijenicu, konkretno: „Poštovani limiti za povlačenje ne mogu se podići, stoga možete podići 10.000€ mesečno uz maksimalan pozdrav." Nisam se svađao i prihvatio sam uslov. 25. marta sam prvi put pokušao da se prijavim na svoj nalog i naišao sam na problem. Prilikom pokušaja da se prijavim pojavila se poruka da je prijava ili lozinka netačna, ali sam sve podatke uneo ispravno. Kontaktirao sam podršku i savetovali su mi da promenim lozinku, što sam i učinio. Nakon što sam se prijavio na svoj nalog, ostao sam bez reči; sva moja sredstva su nestala. SVA SREDSTVA su bila na 0. Odmah sam to prijavio podršci i ispostavilo se da su svi dobici povučeni sa mog računa na nepoznatu adresu kriptovalute u BTC-u. Bio sam jasno obavešten da je 10k maksimalni iznos za povlačenje mesečno, ali na kraju je 30k je povučeno sa mog računa za igre za 20 minuta u nove novčanike iz kojih nije uplaćen nijedan depozit. Moj bilans je bio 17k + 8k transakcija na čekanju kada sam ga poslednji put video. Tražio sam isplate samo na novčanik iz kojeg sam uplatio u valuti USDT TRC 20. Više puta sam pisao podršci kazina, a oni tvrde da nakon pregleda akcija na računu nisu identifikovali nikakve anomalije. Moja sredstva su ukradena, a oni nemaju nameru da ih vrate. Proučio sam njihove uslove i odredbe i otkrio da krše svoje uslove, naime: „Plaćanje sredstava koja povučete biće izvršeno na isti način na koji ste deponovali sredstva, osim ako drugačije ne navedemo na veb stranici ili smatramo da je potrebno, u po sopstvenom nahođenju, da koristimo drugačiji metod. Naše prihvatanje bilo kog zahteva za povlačenje koje podnesete podleže svim ograničenjima načina depozita, ograničenjima bonusa, bezbednosnim pregledom i bilo kojim drugim od ovih uslova i odredbi. Svi iznosi koje povučete podležu maksimalnim ograničenjima koje postavljamo s vremena na vreme i sve naknade koje nametne vaša banka ili pružalac finansijskih usluga.
Hello. On March 5, 2024, I registered at Wolfycasino. I made a deposit totaling 6000 eur. The next day, I was asked to undergo verification, and I uploaded all the documents requested of me. On April 12, I received a letter stating that my account was verified. I got lucky and won a good amount, and requested a withdrawal. The first two requests were approved, but on the third withdrawal, there was a delay of several days. After I contacted support, it turned out that withdrawal limits of 5000 eur per week and 10000 eur per month were in place. I inquired about raising the limits for withdrawals and received a refusal, specifically: "Dear Withdrawal limits can not be raised, therefore you can withdraw 10.000€ per month at maximum Kind regards." I did not argue and accepted the condition. On March 25, I tried to log into my account for the first time and encountered a problem. When attempting to log in, a message popped up stating that the login or password was incorrect, but I entered all the data correctly. I contacted support and was advised to change my password, which I did. After logging into my account, I was speechless; all my funds had disappeared. ALL FUNDS were at 0. I immediately reported this to support, and it turned out that all the winnings had been withdrawn from my account to an unfamiliar cryptocurrency address in BTC. I was clearly informed that 10k is the maximum withdrawal amount per month, but in the end, 30k was withdrawn from my gaming account in 20 minutes to new wallets from which no deposits had been made. My balance was 17k + 8k pending transactions the last time I saw it. I requested withdrawals only to the wallet from which I made deposits in the currency USDT TRC 20. I wrote to casino support several times, and they claim that after reviewing the actions in the account, they did not identify any anomalies. My funds were stolen, and they have no intention of returning them. I studied their terms and conditions and found that they violate their own terms, namely: "Payment of funds that you withdraw shall be made using the same method as you deposited the funds, unless we state otherwise on the website or deem it necessary, in our sole discretion, to use a different method. Our acceptance of any withdrawal requests you make is subject to any deposit method restriction, bonus restriction, security review and any other of these terms and conditions. All amounts you withdraw are subject to the maximum limits set by us from time to time and any charges imposed by your bank or financial services provider.
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