Poštovani Adjokić97,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa Voocasinom.
Da li sam dobro razumeo da nakon što je kazino odlučio da zatvori vaš nalog, oni vam vraćaju depozit koji ste posle toga mogli da uplatite u kazinu? Možete li, molim vas, da kažete da li je na vašem kazino nalogu bilo bilo kakvog salda koji se može povući pre odluke kazina da zatvori vaš nalog? Možete li da nam kažete koji metod kazino koristi da vam vrati sredstva?
Hvala unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Adjokic97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Woocasino.
Do I understand correctly that after the casino decided to close your account, they are refunding you the deposit that you were able to make in the casino after the fact? Could you please advise if there was any withdrawable balance on your casino account prior to the casino’s decision to close your account? Could you advise which method is the casino using to refund you your balance?
Thank you in advance for your reply.
Best regards,
Tomas
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