Dragi Voocasino,
hvala vam na pružanju informacija i na saradnji.
Poštovani Urnktmistake,
Primio sam i pregledao dokaze relevantne za odluku kazina i, nakon temeljnog razmatranja svih relevantnih informacija, smatramo da je žalba neopravdana zbog kršenja odredbi i uslova kazina u vezi sa korišćenjem više naloga.
Žao nam je što nismo u mogućnosti da vam dodatno pomognemo po ovom pitanju. Međutim, slobodno nam se obratite u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pružimo podršku.
Ako ostanete nezadovoljni ishodom vaše žalbe, savetujemo vam da kontaktirate nadležni organ za kockanje koji reguliše rad kazina.
želim ti sve najbolje,
Katarina
Casino Guru
Dear Woocasino,
thank you for providing the information and for your cooperation.
Dear Urnxtmistake,
I have received and reviewed the evidence relevant to the casino's decision and, after thorough consideration of all pertinent information, we find the complaint to be unjustified due to a violation of the casino's terms and conditions regarding the use of multiple accounts.
We regret that we are unable to assist you further in this matter. However, please feel free to reach out to us in the future should you encounter any issues with this or any other casino. We are here to provide support.
If you remain dissatisfied with the outcome of your complaint, we advise you to contact the relevant gambling authority that regulates the casino.
I wish you all the best,
Katarina
Casino Guru
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