Woocasino - Zahtev za povlačenje igrača je odložen.

The problem I am facing is after being registered here for almost 4 years. I still haven't had one successful withdrawal I have tried years ago they rejected my $1000 withdrawal so I played it all too zero. The issue now however is the document needed showing the deposit details is there with the deposit amount and date additionally out of nowhere they have further gone to ask that the document must contain my name and acc number after calling the bank and visiting the branch today I wasn't able to get all the details such as my name and acc number and the company name and who it's deposited too.

The reason for rejecting my withdrawal was because my name wasn't visible on the statement yet I can provide that the account belongs to me I made the deposit. They are making it so f#$_& hard and they know it too.

On top of this I can't even open the live chat option on menu at all at all it Just won't open and I've sent countless emails with no response as of today. Easiest casino to win on just try getting your money coz I can't.

Dear Mutlub93,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your withdrawals and the verification process.

To better understand and assist with your case, could you please clarify the following details:

• Could you confirm the exact date of your most recent withdrawal request?
• Have you successfully submitted all the requested documents except for the one that includes your name and account number?
• Has the casino provided alternative ways to prove your ownership of the bank account, such as a letter from the bank or a different type of statement?
• Regarding the live chat issue, have you tried accessing it from a different device or browser?

If you have any communication with the casino, including emails or responses you’ve received, please forward them to petronela.k@casino.guru for our review.

Your cooperation is crucial for us to mediate effectively on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Mutlub93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

PLEASE I DONT KNOW HOW TO DELETE NY COMPLAINTS I WITHDRAWAL MY COMPLAINT AND I HAVNT BEEN QUIET HONEST IN THE FIRST PLACE THE CASINO IS BY FAR THE BEST CASINO I HAVE PLAYED ON

Dear Mutlub93,

Thank you very much for your update and for confirming that the issue has been resolved. As the problem has been successfully addressed, we will now close your complaint as "resolved" in our system.

We appreciate your cooperation and honesty throughout the process. Should you need any assistance in the future, whether with this casino or any other, please don't hesitate to contact our Complaint Resolution Center. We are always here to help.

Best regards,

Petronela

Casino.Guru