Poštovani tim,
Imam problem sa povratom novca u ovom kazinu.
Pokušavao sam da rešim problem direktno sa kazinom, ali vreme čekanja je zaista dugo i odgovori koje dobijam nisu zasnovani na rešenju.
rezime:
Za nedelju dana koliko sam povratio gotovinu, napravio sam 2.800€ depozita.
Iste nedelje sam dobio oko 100€ bonusa i povukao sam 800€.
Jednom dnevno za povraćaj novca nisam dobio ništa.
Jedino objašnjenje koje sam dobio nakon mnogo dana čekanja je bilo: Bonus koji sam dobio je uticao na moj povraćaj novca i ako igrač ima saldo veći od 5€ u trenutku povrata novca, to znači da neće biti kreditiran.
Nisam siguran da li sam imao stanje na dan povrata novca. Znam da je moje povlačenje odbijeno i zatraženo da promenim metod, nisam siguran da li su ta sredstva na mom računu.
Međutim, te nedelje imam neto gubitak od 2.000 evra. Moj VIP nivo mi daje 11% povraćaja novca.
Zašto ne bih dobio ovo?
Čak sam tražio i bonus u toj vrednosti, da nadoknadim problem, ali opet, bez odgovora.
Hvala vam unapred na podršci!
srdačan pozdrav,
Mico
Dear Team,
I am having an issue with my cashback at this casino.
I was trying to resolve the issue directly with the casino, but waiting times are really long and the answers I get are not solution-driven.
Summary:
In a week accounted for the cash back, I made 2.800€ of deposits.
In that same week I got around 100€ bonus and I made a withdrawal of 800€.
Once a day for cashback came, I got none.
The only explanation I got after many days of waiting was: Bonus I received was affecting my cashback and if a player has a balance higher of 5€ at the time of cashback, this means no cashback will be credited.
I am not sure if I had any balance on the day of cashback. I know that my withdrawal was rejected and asked to change the method, not sure if those funds were on my account.
However, I have a 2.000€ net loss in that week. My VIP level is giving me 11% cashback.
Why would I not be getting this?
I even asked for a bonus in that value, to compensate for an issue, but again, no response.
Thank you in advance for your support!
Kind regards,
Mico
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