Dragi iheededthecall ,
Pošto Ks7 Casino nije odgovorio na moju poslednju poruku, ne preostaje mi ništa drugo nego da zatvorim ovu žalbu kao nerešenu zbog neuspeha da sprovedu svoje uslove i odredbe .
U Casino Guru, verujemo da imate pravo da primite svoje dobitke. Ako kazino smatra da su određene igre ograničene tokom korišćenja bonusa, njihova je odgovornost da sprovedu mere koje sprečavaju igrače da pristupe tim igrama, bilo namerno ili slučajno, kao što se dogodilo u vašem slučaju. Čini se da je konfiskacija sredstava na osnovu neprimetnih ograničenja igara nepoštena praksa koja koristi kazinu na račun igrača.
Pored toga, ja lično smatram da je automatsko aktiviranje bonusa prilično neprozirno, jer može ostaviti igrače nesvesnim za kritične uslove. Ovaj nedostatak transparentnosti može lako dovesti do situacija u kojima igrač nesvesno prekrši uslove, dajući kazinu osnov da zadrži dobitak, što smatram nepravednom prednošću.
Na kraju, važno je napomenuti da niste dobili nikakvu prednost od igranja ograničene igre, jer iz te igre nije generisan nijedan dobitak.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga kazina uzrokovano nerešenim žalbama moglo bi da pomogne u promeni njihovog pristupa. Ako kazino odluči da odgovori, ponovo ćemo otvoriti žalbu i obavestiti vas e-poštom.
Hvala vam na saradnji. Ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi. Tu smo da pomognemo!
Srdačan pozdrav,
Kubo
Dear iheededthecall,
Since X7 Casino did not respond to my last message, I’m left with no choice but to close this complaint as unresolved due to their failure to enforce their Terms and Conditions.
At Casino Guru, we believe you are entitled to receive your winnings. If a casino deems certain games restricted while using a bonus, it is their responsibility to implement measures that prevent players from accessing those games, whether intentionally or accidentally, as occurred in your case. Confiscating funds based on unenforced game restrictions appears to be an unfair practice that benefits the casino at the expense of players.
Additionally, I personally find the automatic activation of bonuses to be quite opaque, as it can leave players unaware of critical terms. This lack of transparency can easily lead to situations where a player unknowingly breaches the terms, giving the casino grounds to withhold winnings, which I consider an unfair advantage.
Lastly, it’s important to note that you did not gain any advantage from playing the restricted game, as no winnings were generated from that gameplay.
I am sorry we could not be of more help on this occasion. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.
Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!
Best regards,
Kubo
Automatski prevedeno: