Zdravo Pelaaja3,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj, i samo da znate, ako ste dobili svoj dobitak aktivnim bonusom, a bonus klađenje još nije ispunjeno, onda iako možete zatražiti povlačenje sredstava iz stvarnog novca, sva ostala sredstva su obično poništen/poništen. Ovo je prilično standardna procedura u skoro svim kockarnicama. I dalje ću kontaktirati kazino da rasvetlim ovu stvar.
Pozivamo Ks7 Casino da se pridruži razgovoru.
Poštovani Ks7 Casino,
Možete li, molim vas, da date informacije o tome zašto je igraču oduzet dobitak? Na osnovu informacija koje su nam dostupne, igrač nije prekršio vaša pravila. Stoga bih želeo da razumem razloge za poništavanje pobede igrača i zatvaranje njegovog naloga.
Ako informacije ne mogu da se dele javno, pošaljite mi ih na michal.k@casino.guru
Hello Pelaaja3,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and just so you know, if you gained your winnings with an active bonus and the bonus wagering was not yet fulfilled, then although you can request a withdrawal of your real money funds, but all the other funds are usually canceled/voided. This is quite a standard procedure in almost all casinos. I will still contact the casino to shed more light on this matter.
We would like to invite X7 Casino to join the conversation.
Dear X7 Casino,
Could you please provide information on why the player's winnings were confiscated? Based on the information available to us, the player has not violated your rules. Therefore, I would like to understand the reasons behind voiding the player's win and closing their account.
If the information can't be shared publicly, please send it to me at michal.k@casino.guru
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