Igrao sam sa Ks7 kazinom već nekoliko meseci uplativši preko 2600 evra, za to vreme sam imao dve pobede od kojih sam čekao da mi KIC dokumenti budu predati i odobreni.
Čim sam završio KIC, kazino me je kontaktirao da mi kaže da sam verifikovan i ubrzo nakon toga mi je poslao e-poštu u kojoj je rekao da poništavaju moje dobitke-
„Zdravo Suzan!
Hvala vam što ste se obratili. Razumem vašu zabrinutost i želeo bih da razjasnim radnje preduzete prilikom vašeg povlačenja.
Prema istrazi našeg finansijskog tima, utvrđeno je da je vaša igra povezana sa obrascima strateških bandi, što predstavlja kršenje naših uslova i odredbi. Iako razumem da ova situacija može biti frustrirajuća, ovo služi kao poslednje upozorenje iz kazina. Ako se slična aktivnost otkrije u budućnosti, vaš nalog može biti trajno blokiran.
Nažalost, dobici povezani sa takvom igrom ne mogu se vratiti, a gubici se ne vraćaju pod ovim okolnostima, međutim mi prilagođavamo vaš saldo u vašem početnom depozitu.
Ozbiljno shvatamo fer plej kako bismo osigurali bezbedno i prijatno iskustvo za sve igrače. Ako želite dodatna pojašnjenja, slobodno pogledajte odredbe i uslove dogovorene tokom registracije naloga.
Imajte dan koji zaslužujete!
pozdrav,
Ks7 kazino"
Ne znam ni šta je strateška banda? Niti kako je moje kockanje povezano sa bandom? To me je ostavilo veoma zbunjenom i uznemireno i utiče na moje mentalno zdravlje. Mislio sam da su dobar kazino. Uvek uplaćujem približno isti iznos i igram na istoj igrici "monei cart 2" jer mi je ona omiljena.
Molim vas pomozite mi da vratim novac koji mi je k7 casino neopravdano oduzeo
I have been playing with X7 casino for a few months now depositing over €2600 Euros, during that time I have had two wins of which I was waiting for my KYC documents to be submitted and approved.
As soon as I had finished the KYC the casino contacted me to tell me I had been verified and shortly after sent me an email saying that they were cancelling my winnings-
"Hello Susan!
Thank you for reaching out. I understand your concerns, and I’d like to provide clarity regarding the action taken on your withdrawal.
As per our finance team’s investigation, your gameplay was found to be associated with strategy gang patterns, which is a violation of our terms and conditions. While I understand this situation may be frustrating, this serves as a final warning from the casino. If similar activity is detected in the future, your account may be permanently blocked.
Unfortunately, winnings tied to such gameplay cannot be returned, and losses are not refundable under these circumstances, however we adjust your balance in your initial deposit made.
We take fair play seriously to ensure a safe and enjoyable experience for all players. If you’d like further clarification, feel free to refer to the terms and conditions agreed upon during account registration.
Have a day that you deserve!
Regards,
X7 Casino"
I dont even know what a strategy gang is? Nor how me gambling relates to a gang? Its left me very confused and upset and is effecting my mental health. I thought they were a good casino. I always deposit around the same amount and play on the same game "money cart 2" as it is my favourite.
Please help me get back the money that x7 casino has wrongfully taken away from me
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