Dragi Petre,
Hvala vam na pomoći u rešavanju ove žalbe.
Otpis je izvršen prema pravilu 3.6.3 (7.5.1) , koje je već bilo u pravilima našeg sajta u trenutku registracije korisnika. Želeli bismo da vam skrenemo pažnju na činjenicu da je korisnik prilikom registracije pročitao sva pravila sajta i označio polje da je pravila pročitao i da se slaže sa njima.
Molimo vas da obratite pažnju na pravila 3.6.3 , kao i na isto pravilo u odeljku „ 7. Uslovi i odredbe bonusa " - 7.5.1. Maksimalni iznos koji se može povući iz bonus sredstava je ograničen na 200% iznosa bonusa. Svi dobici preko ovog ograničenja neće biti podobni za povlačenje i biće poništeni.
Korisnik je aktivirao bonus i isplata je proverena, a stanje je shodno tome prilagođeno. Korisniku je ostao preostali saldo za isplatu, ali ga je korisnik ponovo iskoristio.
Sve radnje su sa naše strane izvršene legalno. Ako korisnik ima pitanja o bonusima, uvek može ponovo da proveri Uslove i odredbe koji se odnose na odeljak sa bonusima ili da kontaktira podršku.
U slučaju pitanja, rado ćemo vam pomoći.
Dear Peter,
Thank you for your help in resolving this complaint.
The write-off was made according to rule 3.6.3 (7.5.1), which were already in our site rules at the time of user registration. We would like to draw your attention to the fact that upon registration the user read all the rules of the site and checked the box that the rules had been read and he agreed with them.
We ask you to pay attention to rules 3.6.3 and also the same rule in the section "7. Bonus terms and conditions" - 7.5.1. The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.
The user activated the bonus and the withdrawal was checked, and the balance was adjusted accordingly. The user was left with the remaining balance for withdrawal, but the user played it back.
All actions were performed legally on our part. If the user has questions about bonuses, they can always check the Terms and Conditions regarding the bonus section again, or contact support.
In case of questions, we will be happy to help.
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