Yabby Casino - Igrač se bori da završi verifikaciju računa.

hello

I'm having trouble verifying my account.

Today it's about a week since I sent my document and they don't verify my account

I got in contact and they say they can't do anything to help me...

Dear Carolina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

so far they haven't told me anything about my documents..they just ask to wait..but this has 7 days and they say they don't have access to the verification department.

Thank you very much, Carolina, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Carolina!

I will take care of your complaint from now on. I would like to invite representatives of Yabby Casino into this complaint in order to help us resolve the issue.

Dear Carolina,

Hope you are well.

I am happy to inform you that your account is fully verified and eligible to withdraw!

As Petronela has kindly explained, the KYC process is an integral part of the verification procedure, and we must review all relevant information in detail to ensure your safety, as well as our own. This is why the KYC procedure can take up to 5 business days to be fully finalized, and this was the case for your verification.

As you mentioned, you have been in contact with our Customer Service team, which does not have access to the verification documents, for security reasons. Our friendly CS Team has informed you that the verification procedure can take up to 5 business days.

As your documents were submitted and received on Tuesday, the 16th of November, today was the 5th business day, and we are happy to say that your documents were verified without delays.

Congrats on your win! To withdraw, please contact our Customer Service team, and they will have your funds sent Instantly!

We thank you for your patience and understanding, and look forward to seeing more of you in Yabby Casino.

Sincerely,

Jordan

Hello

my account was updated today..got confirmation email

Thank you

Dear Carolina,

Thank you again for your patience and understanding.

We are happy that all has ended well. Please let us know if there's ever anything else we can help with.

Sincerely,

Jordan

Yabby Casino

Hello Carolina!

I am glad to see the good news. Do you consider the issue resolved? Please let us know, if there is anything else that we can help you with.

Hello Martin

It's all solved..

Thanks

Dear Carolina,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.