10.07.24. pokušao sam da obavim kupovinu kriptovaluta kao i obično, ali iz nekog čudnog razloga mi to nije dozvoljavalo da obavim kupovinu. Zato sam odlučio da samo isprobam svoju debitnu karticu kao što sam pokušao nekoliko puta ranije, a kazino je to odbio. Pa ovaj put je odjednom odobreno. Tako da sam odigrao svoj depozit od 30 dolara i izgubio, a zatim odigrao besplatne okrete koji su bili potrebni da bi poslednja akcija bila depozit. Maksimalni iznos povlačenja za promociju je 100,00 dolara. Zato sam podneo zahtev za povlačenje i odmah je odbijen. Rekli su da im je potrebna verifikacija kreditne kartice da to nije kreditna, već moja bankovna debitna kartica. Tražili su od mene da pošaljem selfi na kojem držim svoju debitnu karticu na kojoj su prikazane samo poslednje četiri cifre, fotografiju prednje i zadnje strane debitne kartice bez trocifrenog koda Mi Id i selfi na kojoj držim ličnu kartu i boravak u banci, pošto nemam nikakve povlastice na svoje ime, ne mogu vam reći ni koliko sam puta predao dokumenta. Da ne spominjem da sam takođe ljubazno pitao koliko dugo traje proces i rekli su da uopšte ne dugo. Rok od 3-5 radnih dana je za nove naloge koji nisu izvršili depozit i koji zahtevaju povlačenje besplatnog bonusa. Podneo sam svoj zahtev za povlačenje juče uveče, sada je 108 i još uvek ne mogu da povučem. Dolazio sam do njih nekoliko puta i jednostavno sam ignorisan. Takođe su spomenuli da li imam bilo kakva pitanja ili kontakte da se obratim podršci za ćaskanje i nema perioda za pomoć. Nema razloga zašto ova verifikacija traje toliko dugo kada je moja verifikovana i u potpunosti je verifikovana, bez obzira na korišćeni način plaćanja. Nije potrebno toliko dugo da se proveri da li je debitna kartica koja je korišćena čak i moja, zar ne misle da je to trebalo da se uradi pre prihvatanja depozita, šta ako nije moja i uzeli su novac. Sada žele da mi daju trčanje okolo i ponavljanje 3-5 dana kada je odeljenje za bankarstvo reklo ne Da ne spominjem da sam dobio e-mail iz kazina koji je imao vezu da kliknem na nju, trebalo je da dodam svoj broj telefona koji je agent jednom rekao moj broj telefona je dodat i uspešno je verifikovan da završava proces verifikacije koji je bio u 10 sati i još uvek nisam rekao možda da kažem da je verifikacija konkurentna. Ovo je smešno kako od toga da kažete da proces nije tako dugačak pređete na to da kažete da li može potrajati nekoliko dana. Ne, žao mi je što ne šaljem osetljive lične podatke da bi oni samo jednom sedeli u sistemu ako su mi agenti rekli da pošaljem selfi na kojem držim svoju debitnu karticu na kojem su prikazani svi brojevi za koje oni jasno vide da ne bi trebalo da rade to i nisam se osećao prijatno da to radim, ali ipak sam to uradio, još uvek nisam čuo ni reč. Nažalost, igram ovde već nekoliko godina bez ikakvih problema, sada odjednom postoje problemi. Želim svoje povlačenje, ovo je smešno
In 10/07/24 I had I attempted to make my crypto purchase as usual but for some odd reason it wasn't allowing me to make a purchase. So I decided to just try my debit card as I had tried several times before and it was denied by the casino. Well this time all of a sudden it was approved. So I played my $30 deposit and lost then played the free spins that required for last action to be a deposit. The maximum withdrawal amount for the promotion is $100.00 . So I made my withdrawal request and it was instantly denied. They said they needed credit card verification it's not a credit card it's my bank debit card. They requested for me to submit a selfie of me holdy my debit card with only the last four digits showing, a photo of the front and back of the debit card not showing the 3 digit code My I d and a selfie of me holding my ID and bank stay since I don't have any untilities in my name I cannot even tell you how many times I had submitted the documents. Not to mention I had also kindly asked how long does the process take and they said not long at all. The 3-5 business days time frame is for new accounts that didn't make a deposit and requesting withdrawal from a free bonus I made my withdrawal request yesterday evening it's now 108 and I'm still not able to withdrawal. I reached out to them several times and I'm just ignored. They had also mentioned if I had any questions or contacts to reach out to chat support and there no help period. There's no reason why this verification is taking this long when my is and has been fully verified regardless of the payment method used. It doesn't take that long to verify a debit card that was used is even mine don't they think this should have been done before accepting the deposit what if it wasn't mine and they took the money Now they want to give me the run around and keep saying 3-5 days when the banking department said no Not to mention I had reached a Email from the casino that had a link for me to click on it was for me to basically add my phone number the agent said once my phone number was added and successfully verified that it completes the verification process that was at 10 am and I still haven't recya may saying that the verification is compete. This is ridiculous how do you go from saying the process isn't that long to saying if can take a couple of days. No I'm sorry I don't send sensitive personal information for it to just be sitting in there system once if the agents said for me to send a selfie of me holding my debit card showing all numbers which they see clearly not supposed to do that and I didn't feel comfortable with doing it either but I did it anyways still haven't heard a word Sadly I have been playing here for quite a few years with no problems now all of a sudden there's issues. I want my withdrawal this is ridiculous
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