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Hello: I withdrawn the amount of 600 euros on day 1 and they processed me on day 4, but the money does not arrive. They sent me an email a certain Hervé saying that in 2 days I would have the money in my bank account because they had sent me a transfer. 5 days have passed and the money has not arrived, they never answer the emails and I have already written 10 or 12 times, in the chat they tell you that it will come to me and they hang up.

After reading in Guru the discussions of this casino I think that it is indeed a casino that scams and does not pay.

A Wire (transfer) child can take 5 days when I gave them my IBAN and SWIFT.

I will have to write off the 600 euros but I want you to take good note so that these people do not cheat anyone else

A casino that does not even reply to any email is clear that it is a bad casino, but if it does not pay, it is also clear that it is a scam casino.

I have the screen of when they processed the withdrawal of the € 600

Thanks

hola : retire el dia 1 la cantidad de 600 euros y me procesaron el dia 4, pero el dinero no llega. Me enviaron un correo una tal Hervé diciendo que en 2 dias tendria el dinero en mi cuenta bancaria porque me habian puesto una transferencia. Han pasado ya 5 dias y el dinero no llega, a los correos no contestan nunca y ya les he escrito 10 o 12 veces, en el chat te dicen que ya me llegará y cuelgan.

Despues de leer en Guru las discusiones de este casino pienso que efectivamente es un casino que estafa y no paga.

Una Wire ( transferencia) nio puedo tardar 5 dias cuando les di mi IBAN y SWIFT.

Tendre que dar por perdidos los 600 euros pero quiero que tomen buena nota para que esta gente no estafe a mas nadie

Un casino que ni siquiera contesta a ningun correo esta claro que es un mal casino, pero si encima no paga tambien esta claro que es casino estafador.

Tengo la pantalla de cuando me procesaron el retiro de los 600 €

Gracias

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino? Have you withdrawn any winnings from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello Petronela: I am writing to you in Spanish.

I answer your questions by this email because but I tell you again that the web won't let me write in "answer"

- I received an email from support@ybetcasino.com saying that the withdrawal had been processed on Monday 4th and that I would receive it in 2 business days, but I did not receive anything (I also received another email from Pariscasino.com that did not Who are they?

- I do the monitoring in my bank every day, but I repeat that the money does not arrive and a transfer does not take more than 3 business days.

- I had never withdrawn anything from this casino because I started playing very recently.

Finally tell them that they never answer any email and in the chat, when you have been talking for a few minutes, they close it. They are always the same: a certain Selene or a certain Hervé (this is the same one who sent me the mail when he told me that the 600 europs had been processed)

Receive a greeting and a thousand thanks "

Additional comments from the player:

"hola Petronela : Le escribo en español.

Le contesto a sus preguntas por este correo porque pero le vuelvo a decir que no me deja la web escribir en "respuesta"

- Recibi un correo de support@ybetcasino.com diciendo que el retiro habia sido procesado el lunes dia 4 y que lo recibiria en 2 dias habiles, pero no recibo nada ( tambien me llego a la misma hora otro correo de Pariscasino.com que no sem quienes son ?

- El seguimiento en mi Banco lo hago todos los dias, pero le repito que el dinero no llega y una transferencia no tarda mas de 3 dias habiles.

- Nunca habia retirado nada de este casino porque empece a jugar hace muy poco tiempo.

Por ultimo decirle que nunca contestan a ningun correo y en el chat , cuando llevas uos minutos hablando , te lo cierran. Siempre estan los mismos : una tal Selene o bien un tal Hervé ( este es el mismo que me mando el correo cuando me dijo que se habian precesado los 600 europs )

Reciba un saludo y mil gracias"

I fully understand your frustration, canaberto. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

Thank you in advance for your patience.

Thank you very much, canaberto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello canaberto,

I looked at your complaint and will do my best to help you. I would like to invite Ybet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you Viliam

Today Tuesday the 13th I have not yet collected my 600 euros and according to them they put Wire on the 4th.

It sure is a lie and they have kept the money

Gracias Viliam

Hoy martes día 13 todavía no he cobrado mis 600 euros y según ellos pusieron Wire el día 4.

Seguro que es mentira y se han quedado con el dinero

Additional comments from the player:

"Hello Petronlea: tell Viliam that today I received a transfer of 600 euros and it is supposed to be from the Ybet casino.

It is that I still cannot write on the web, there is no way, I start writing and all the letters are erased"

Dear canaberto,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru