Dragi svi,
Nakon prikupljanja svih potrebnih informacija i interne rasprave o ovom slučaju, zatvaramo ovaj slučaj u korist kazina.
Želimo da istaknemo sljedeće činjenice:
- Postoje jake indicije da dotični igrači nisu igrali za sebe i da su koristili bonuse za sticanje dugoročne dobiti koristeći strategiju koja se općenito naziva lov na bonuse
- Prema Uvjetima i odredbama kazina, sve promotivne ponude su ograničene na jednu upotrebu po IP adresi. Iako općenito, ovo nije idealno rješenje, mora postojati uvjet da se casino zaštiti od lovaca na bonuse
- Postoji značajan dobitak za igrača koji dvaput uzme bonus i koristi veoma promjenjivu strategiju lova na bonuse
Nadalje, želimo naglasiti da dva korisnika mogu igrati s iste IP adrese slučajno. Općenito, ako je to jedini razlog za poništavanje dobitaka, mi to ne prihvatamo jer igrači možda ni ne znaju da koriste isti IP. Rekreativci obično ne čitaju Uvjete i odredbe, iako vjerujemo da je to potrebno kako bi se stvorilo sigurno okruženje za njih.
Ipak, u ovom slučaju postoji jasna veza između dva korisnika, a prema njihovom stilu igre, gotovo smo sigurni da su lovci na bonuse. Iako lov na bonuse stavljanjem velikih opklada i prisiljavanjem volatilnosti ne smatramo prijevarom (sve dok svaki igrač igra u svoje ime, što sumnjamo da je ovdje bio slučaj), vjerujemo da je pošteno da kazino provodi svoje Uvjeti i odredbe strožije protiv ove vrste igrača. Stoga, iako korištenje istog IP pravila ne bi bilo pošteno u većini slučajeva, ovo je izuzetak.
Uz to, razumijemo odluku kazina u ovom slučaju i nećemo je kažnjavati.
hurenbog69, u slučaju da niste zadovoljni našom odlukom, toplo preporučujem da razmislite o podnošenju službene žalbe Upravi za licenciranje kazina (Curacao Antilephone). Ukoliko se odlučite na to, slobodno me kontaktirajte putem e-maila - andrej.p@casino.guru . Rado ću vas voditi kroz proces.
Žao mi je što nismo bili u mogućnosti da vam pomognemo oko ovoga, ali ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Trudićemo se da pomognemo.
Dear all,
After gathering all the necessary information and discussing this case internally, we are closing this case in favor of the casino.
We would like to highlight the following facts:
- There are strong indications that the players in question weren't playing for themselves and they were using bonuses to gain long-term profit using a strategy generally referred to as bonus hunting
- According to the Terms and Conditions of the casino, all promotional offers are limited to one use per IP address. Although in general, this is not an ideal solution, the condition needs to be in place to protect the casino against bonus hunters
- There is a significant gain for a player taking a bonus twice and using a highly volatile bonus hunting strategy
Furthermore, we would like to emphasize that two users can play from the same IP address by coincidence. In general, if this is the only reason for voiding winnings, we don't accept it as players may not even know they are using the same IP. Recreational players usually don't read T&Cs, although, we believe that it's needed to create a safe environment for them.
Nonetheless, in this case, there is a clear connection between the two users, and according to their play style, we are almost certain they are bonus hunters. Although we don't consider bonus hunting by placing large bets and forcing volatility to be fraud (as long as each player plays in their own name, which we doubt was the case here), we believe that it's fair for a casino to enforce its T&Cs more strictly against these type of players. Thus, even though using the same IP rule wouldn't be fair in most cases, this one is an exception.
With that being said, we understand the decision of the casino in this case and won't penalize it.
hurenbog69, in case you are not satisfied with our ruling, I strongly recommend you consider submitting an official complaint to the Licensing Authority of the casino (Curacao Antillephone). Should you decide to do so, feel free to contact me via e-mail - andrej.p@casino.guru. I’ll gladly guide you through the process.
I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
Automatski prevedeno:
