Dragi rcool897,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Iolo247 kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li molim vas da objasnite šta pokušavate da uradite sa svojim stanjem? Da li pokušavate da prebacite svoj novac iz odeljka za sportsko klađenje u odeljak za kazino?
Možete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili ste učestvovali u sportskom klađenju?
Možete li ljubazno potvrditi da li ste prošli punu KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear rcool897,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yolo247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please explain what are you trying to do with your balance? Are you trying to move your money from the sports betting section to the casino section?
Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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