YourBet Casino - Povlačenje igrača je odloženo.

An exhalation request was rejected first. On request by email came the answer that there is still missing a document for the adressNachweis. I uploaded it, it was accepted. Thereafter renewed aushalung requested. That was on 30.Oktober 2019.

Since then daily attempts to contact and inquiries by mail. No answers anymore. ,

Ein auszhalungswunsch wurde zuerst abgelehnt. Auf Nachfrage per Email kam die Antwort dass noch ein Dokument für den adressNachweis fehlt. Diesen habe ich hochgeladen, er wurde akzeptiert. Danach erneute auszhalung angefordert. Das war am 30.oktober 2019.

Seitdem tägliche Versuche Kontakt aufzunehmen  und Anfragen per Mail. Keine Antworten mehr. . 

Dear Martin,

Thank you for submitting your complaint. I am sorry to hear about your troubles. Could you please confirm if you are able to see your balance at the casino? According to your answers in our complaint submission form, you played with a bonus. Could you please specify which bonus you claimed? Also, did you pass the casino’s verification process? I know this seems like many questions, but we would like to fully understand your issue to be able to help you as well as we possibly can. Thank you so much in advance for your reply.

Best regards, Satrio

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

As I said still no answer since October 30th to countless inquiries. Since then also no live chat possible!

I had survived the verification process and was accepted. (Screenshots in the appendix)

At my. Bonus was (still) the successfully played sports deposit bonus I wanted to play before the casino bonus. It will not come to the casino bonus. ATTENTION SCAM!

Wie gesagt immer noch keine Antwort seit 30.oktober auf unzählige Nachfragen. Seitdem auch kein live chat mehr möglich! 

Verifizierung prozess hatte ich überstanden und wurde akzeptiert. (Screenshots im Anhang) 

Bei meinem. Bonus handelte es sich (noch) um den erfolgreich durchgespielten Sport-Einzahlbonus, welchen ich vor dem Casino bonus spielen wollte. Zum casino bonus wird es allerdings nicht mehr kommen. ACHTUNG BETRUG! 

Hi Martin,

Thank you for the screenshots. I have contacted the casino regarding your case and hopefully, they will get back to us soon.

Regards

We would like to ask the YourBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.