zdravo
Sva povlačenja podležu periodu čekanja od 48 sati pre nego što se skinu sa kazino računa. Tokom ovog vremena povlačenje može biti poništeno. Ako kraj perioda na čekanju padne tokom vikenda, sredstva su dostupna za poništenje do sledećeg radnog dana nakon što se naš period čekanja završi 48, što je bio slučaj u ovom scenariju.
Vidim da su preokreti napravljeni pomoću istog uređaja i IP adrese na kojoj igrač redovno igra.
Predstavnik ćaskanja je savetovao igrača da može da vidi transakcije preokreta u okviru svog plaicheka tokom sesije ćaskanja 1. avgusta 2023.
Idite na plaicheck iz vašeg kazino naloga i izaberite prilagođeni period 20. jul 23. - 25. jul 23.
Kliknite na „Prikaži" pored svake sesije.
Kliknite na „Prikaži detaljnu izjavu" na vrhu.
Uverite se da gledate 100 zapisa istovremeno na dnu stranice.
Svaka transakcija koja kaže „Prenesi ECash u kazino kredite" je poništenje. Ovu frazu možete potražiti koristeći Ctrl + F, a zatim je ukucati u okvir za pretragu ili kopirati i nalepiti.
Na primer, u sesiji 696976224 prva transakcija (ID 22360) je storniranje od 200 dolara.
Možete proći kroz svaku sesiju i svaku transakciju i videti sve preokrete.
Tomas - Predlažem da vam igrač pošalje snimke ekrana sa provere reprodukcije nakon što sledi gorenavedena uputstva.
Ako igrač nije u mogućnosti to da uradi, jedino rešenje im je ecogra kome moramo da pokažemo internu evidenciju i obavezani smo njihovom odlukom. Međutim, gledajući plaicheck i backend, pošto je igrač zaista poništio ova sredstva, ovo će biti gubljenje svačijeg vremena.
Živeli
Hi there
All withdrawals are subject to a 48 hour pending period before they are flushed from the casino account. During this time the withdrawal may be reversed. If the end of the pending period falls during a weekend, funds are available for reversal until the next business day after the 48 our pending period has ended, which was the case in this scenario.
I can see that the reversals were made using the same device and IP address that the player regularly plays on.
The chat rep advised the player they could view the reversal transactions inside their playcheck during a chat session on 1st August 2023.
Go into playcheck from inside your casino account and choose custom date range 20 jul 23 - 25 jul 23
Click "View" next to each session.
Click "Show detailed statement" at top.
Ensure you are viewing 100 records at a time on the bottom of the page.
Every transaction that says "Transfer ECash to Casino Credits" is a reversal. You can search for this phrase using Ctrl + F then typing it into the search box or copying and pasting.
For example, in session 696976224 the first transaction (ID 22360) is a $200 reversal.
You can go through every session and every transaction and see all of the reversals.
Tomas - I would suggest to have the player email you screenshots of the playcheck after following the instructions above.
If the player is unable to do this, their only recourse is ecogra who we must show internal records to and are bound by their decision. However, looking at the playcheck and the backend, since the player has indeed reversed these funds this will be a waste of everyone's time.
Cheers
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