ZENITBet Casino - Pokušaji igrača da se samoisključi su zanemareni.

I have tried to block my account for gambling several times and have not been able to get it closed and fall into gambling over and over again.

Besides, they tell me that they don't close it for me, neither in zenibet nor in zembet.

They have no shame. Zero responsible gambling mechanism.

He intentado bloquear mi cuenta por ludopatía varias veces y no he podido conseguir que me la cierren y caer en la ludopatía una y otra vez.

Aparte me dicen que no me la cierran ni en zenibet ni en zembet.

No tienen pudor ninguno.Mecanismo juego responsable cero.

Dear janquel,

Thank you very much for submitting your complaint. I’m terribly sorry to hear about your issue.

Please allow me to ask you some additional questions before we proceed to contact the casino. Could you please clarify what exactly the disputed amount refers to in this situation?

I will be waiting for your reply patiently.

Best regards,

Tomas

I ordered three weeks ago from my problem and from this portal and from its same owner zembet.

If my account had been closed I would not have been able to spend all my money in the game.

My impulses of this disease does not make you see the psychological damage or

economic.

A real problem recognizing your disease but this portal passes responsible gambling like nothing.

Pedí hace tres semanas de mi problema y a este portal y a de su mismo dueño zembet.

Si me hubieran cerrado mi cuenta no podría haber gastado todo mi dinero en el juego.

Mis impulsos de esta enfermedad no te hace ver los daños psicólogicos ni

económicos.

Un verdadero problema el reconocer tu enfermedad pero este portal se pasa el juego responsable como si nada.

Thank you very much, janquel, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi janquel,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

No problem, they don't pay any attention.

No hay problema no hacen ni caso

I don't know how you can have that score in casino guru.

A casino without laws.

I recommend not playing on this portal.

No sé cómo puede tener esa puntuación en casino gurú.

Un casino sin leyes.

Recomiendo no jugar en este portal.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear janquel,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru