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Good day. Actually, I am a patient person. However, I always get other statements from the support about why my money is not paid out. On their homepage, the payout is also spoken of 2-3 working days, but it is now 11 days.

I need help, should I wait or what should I do?

Guten Tag. Eigentlich bin ich ein geduldiger Mensch. Jedoch bekomme ich vom Support immer andere Aussagen woran es liegt das mein Geld nicht ausgezahlt wird. Auf deren Homepage wird auch von 2-3 Werktagen die Auszahlung gesprochen jedoch sind es jetzt bereits 11 Tage.

Ich benötige Hilfe soll ich weiter warten oder was soll ich tun?

Dear danielrenken1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawals. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your account was fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The entire game was without a bonus.

Thank you very much then I'll be patient until the 14 days are full. Everything would be verified.

Ohne bonus war das gesamte Spiel.

Vielen Dank dann übe ich mich noch in Geduld bis die 14 Tage voll sind. Verifiziert würde alles.

I fully understand your frustration, danielrenken1. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Dear danielrenken1,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Please close the case. I received a payout for the 2nd I'm still waiting

Bitte schließen Sie den Fall. Eine Auszahlung habe ich erhalten auf die 2. Warte ich noch

Perfect news. The least I can do is to keep this case opened till your further confirmation regarding successful second withdrawal. Please keep me informed.

Everything arrived thank you

Alles angekommen danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, danielrenken1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you happy new year.