The player from the United Kingdom had agreed on a refund with the casino, but the casino subsequently ignored emails and live chat messages, leaving the refund unpaid. The Complaints Team explained that they could not assist with issues related to licensing regulations and policies. They advised the player to research and play only in casinos licensed in the United Kingdom. The complaint was ultimately rejected as it fell outside the scope of the Complaints Team's authority.
Igrač iz Ujedinjenog Kraljevstva se dogovorio o povraćaju novca sa kazinom, ali je kazino naknadno ignorisao mejlove i poruke ćaskanja uživo, ostavljajući povraćaj neplaćenim. Tim za žalbe je objasnio da ne može pomoći u pitanjima vezanim za propise i politike licenciranja. Oni su savetovali igrača da istražuje i igra samo u kazinima licenciranim u Ujedinjenom Kraljevstvu. Žalba je na kraju odbijena jer je bila van delokruga ovlašćenja Tima za žalbe.
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