ZigZag777 Casino - Povlačenje igrača je odgođeno.

ZigZag 777 Casino not processing my withdrawal since 26th of May (~2 months).

Recieved automatic email once that confirmed the withdrawal, asked about it couple of times via email why does it take so long (since I have my documents verified, and the withdrawal was made with LTC, which should be quick). No answers from support email and their LIVE CHAT is not working more than a month now. The amount in question is not big (100€ won with 20€ deposit) just shows the attitude of this casino. AVOID AT ALL COSTS!

Dear syrrreal,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Yes, still pending. No explanation for the delay.

Dear syrrreal,

Were your winnings accumulated with or without an active bonus, please?

In transaction history it looks like this when I select "All transactions" (attached pic)

May have recieved bonus aswell, but nothing in bonus history.. even if I did, It was a deposit bonus and I probably wagered it, not my first rodeo. I think one cannot even make withdrawal with an active bonus.

Thank you very much, syrrreal, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello syrrreal,

I'm Michal and I have taken over your complaint. I have reviewed your case and I've noticed that 2 withdrawals before your last withdrawal attempt were canceled. Were they canceled by the casino or by you? Is there any explanation why they were canceled?

Best regards,

Michal

Hello. Canceled by me both times, wanted to see if it makes any difference.. withdrawal made on 29th was still "pending" until 17th of July when I "canceled withdrawal" and made a new one again.. No answer from the casino, how can they even operate like this? This casino has obv gone rouge and it should be mentioned on this site as well. 2 months and counting without ZIGZAG777 Casino being able to provide any answers and/or process my withdrawal request.

Thank you for the reply syrrreal.

We would like to invite ZIGZAG777 Casino to join the conversation.

Dear ZIGZAG777 Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear syrrreal,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful.

ZigZag777 has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.