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Dear Sir or Madam, I am very addicted to gambling and wanted to ask if I can ask for my money back. I now have an appointment with addiction counseling. All my savings and wages are gone because I'm so addicted. Now I have let myself be blocked at zinkra and wanted to ask if I can ask for my money back. Warm greetings

Sehr geehrte Damen und Herren, ich bin sehr stark spielsüchtig und wollte fragen ob ich mein Geld zurück fordern kann . Ich habe nun auch einen Termin bei der Suchtberatung. Mein ganzes gesparrtes Geld und mein Lohn ist weg weil ich so süchtig bin. Nun habe ich mich bei zinkra sperren lassen und wollte fragen ob ich mein Geld zurück fordern kann. Liebe Grüße

Hello sannisami99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zinkra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for self exclusion in the casino? How long after that did they close your account? Did you deposit any more after requesting for the account closure?

Please note that if you lost the money before requesting or mentioning gambling addiction to the casino, there is absolutely no way to receive back your money.

Looking forward to your answer.

Regards,

Nick

Dear sannisami99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.