Zip Casino - Igrač veruje da je njegova isplata odložena.

I made a withdrawal 4 days ago. The withdrawal has not been processed yet. My account is verified. I have played at Zipcasino before.

The casino promises that the withdrawal will be processed within 72 hours. This time limit has expired. I have also provided a receipt for the deposit.

Olen tehnyt kotiutuksen 4 päivää sitten. Kotiutusta ei ole vielä käsitelty. Tilini on verifioitu. Olen pelannut aiemmin Zipcasinolla.

Casino lupaa kotiutuksen olevan käsitelty 72 tunnissa. Tämä aikaraja on umpeutunut. Olen myös toimittanut kuitin talletuksesta.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Withdrawal has not been processed. Please note that Zipcasino does not process withdrawals on weekends.

and Rapid transfer takes 2-3 days.

If you promise 72 hours, this is very far from it. I will let you know if there is any news.

Kotiutusta ei ole käsitelty. Pitää muistaa, että Zipcasino ei kösittele kotiutuksia viikonloppuna

ja Rapid tranfer kestää 2-3 päivää.

Jos luvata 72 tuntia, niin tämä on hyvin kaukana siitä. Ilmoitan, jos tulee uutisia.

Can I ask a Zipcasino representative to respond? Is this complaint going to the right address? If there has been any change that I don't know about.

www.zipcasino.com is now www.zipcasino2864.com

I have not received a response to the email I sent to zipcasino2864.com.

Is this the correct address for complaints? I'm still waiting for a response.

Voiko pyytää Zipcasino edustajaa vastaamaan. Meneekö tämä valitus oikeaan osoitteeseen. Jos joku muutos tehty, josta en tiedä.

www.zipcasino.com on nyt www.zipcasino2864.com

En ole saanut vastausta emailiin jonka lähetin zipcasino2864.com.

Onko tämä valitusosoite oikein. Odotan vielä vastausta.

The withdrawal process has begun, I will let you know when the money is in the account.

Kotiutusprosessi on alkanut, ilmoitan, kun rahat on tilillä.

The money is in the account.

Thank you for your service, this complaint can be closed now.

Rahat ovat tilillä.

Kiitos palvelusta, tämä valitus voidaan sulkea nyt.

Dear 5801451,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru