Igrač iz Kanade ima problema sa ovim kazinom. Nažalost, igrač je kreirao brojne naloge i iskoristio ponudu bonusa dobrodošlice, stoga smo bili primorani da odbijemo ovu žalbu.
The player from Canada is experiencing some issues with this casino. Unfortunately, the player had created numerous accounts and took advantage of the welcome bonus offer, therefore, we were forced to reject this complaint.
Igrač iz Kanade ima problema sa ovim kazinom. Nažalost, igrač je kreirao brojne naloge i iskoristio ponudu bonusa dobrodošlice, stoga smo bili primorani da odbijemo ovu žalbu.
Poštovani IBAS,
Pišem da se žalim na problem u vezi sa kockanjem sa Zodiac Casino UK. Već sam pokrenuo pitanje sa ovom organizacijom i nije riješeno na moje zadovoljstvo u nekoliko mjeseci od kada sam ih prvi put kontaktirao. Sada sam iscrpio njihov žalbeni postupak.
Ovo je ono što sam zamolio Zodiac Casino UK da učini kako bi riješio moj problem: dajte mi moje povlačenje i moj zakoniti dobitak i isplatite kada su u krivu, priznajte to i posebno kada mogu u bilo kojem trenutku pružiti dokaz koji trebam dokazati da su u krivu i ono za što me optužuju je samo namještanje da mi šalju mejlove da kliknem na e-mail da me tjeraju da napravim novi nalog ovo je pogrešno i želim da priznaju da nisu u pravu i daj mi ono što je moje pravo
Ovako su odgovorili: Neće odgovoriti i ignoriraju moje mejlove i ne odgovaraju mi i ne daju mi čak ni da im pokažem dokaz da nisu u pravu i da imam pravo na svoj dobitak na kojem nisam osvojio njihov vlastiti novac sam položio ne tamo promocije
Odlučio sam eskalirati svoj slučaj vama jer: Kompanija nije odgovorila na moju žalbu
Kompanija nastavlja da ignoriše sve što sam im poslao mejlom poslao sam im e-mailom dokaz da su u krivu da su mi oni ti koji mi šalju mejlove na koje odbijaju da odgovore što mislim da je veoma neznalica i zaista želim da moraju mi platiti koliko su mi dugovali mojim povlačenjem da li bih s pravom priznao da su u krivu
Kao što sam siguran da razumijete, moje cjelokupno iskustvo je bilo izuzetno frustrirajuće, i tražim razuman i pošten odgovor od Zodiac Casino UK.
Potvrđujem da su sve informacije koje sam dao istinite i tačne prema mojim saznanjima i želim da uložim zvaničnu žalbu IBAS-u.
s poštovanjem,
Jennifer B***
HZCRM0602479667
Zodiac casino me neopravdano optužuje za svoje nedjelo
Dear IBAS,
I am writing to complain about an issue regarding Gambling with Zodiac Casino UK. I have already raised the issue with this organisation and it has not been resolved to my satisfaction in the several months since I first contacted them. I have now exhausted their complaints procedure.
This is what I asked Zodiac Casino UK to do to resolve my issue: Give me my withdrawal and my rightful winnings and pay up when they are in the wrong admit it and specially when I can at any time provide the proof that I need to prove that they're in the wrong and what they're accusing me of is just a setup of them sending me the emails me clicking on an email them making me make a new account this is wrong and I want them to admit they're wrong and give me what's rightfully mine
This is how they responded: They won't respond and they ignore my emails and don't reply to me and won't let me even show them proof of them being wrong and me being in the right to my winnings I won not on their my own money I deposited not there promotions
I have decided to escalate my case to you because: The company hasn't responded to my complaint
Company continues to ignore everything that I have emailed them I've emailed them the proof that they're in the wrong that they're the ones sending me the emails they refuse to respond which I think is very ignorant and I really want them to have to pay me what did they owe me with my withdrawal would I rightfully one and admit they're in the wrong
As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Zodiac Casino UK.
I confirm that all the information I’ve given is true and accurate to the best of my knowledge and I want to make a formal complaint to IBAS.
Yours sincerely,
Jennifer B***
HZCRM0602479667
Zodiac casino wrongfully accusing me of thier wrongdoing
Dragi osjećaj obeshrabrenosti,
Hvala vam što ste podnijeli žalbu. Izvinjavam se, ali nisam siguran da razumijem šta se dogodilo. Možete li dati više informacija u vezi sa vašom žalbom? Molim vas, detaljno opišite šta se dogodilo, kako bih mogao pomoći u skladu s tim.
Hvala unaprijed na odgovoru.
Srdačan pozdrav,
Kristina
Dear Feelingdiscouraged,
Thank you for submitting your complaint. I apologize, but I am not sure I understand what happened. Could you provide more information regarding your complaint? Please, describe in detail what happened, so that I can assist accordingly.
Thank you in advance for your reply.
Best regards,
Kristina
Želim samo da mi daju ono što je moje pravo, jer imam sve činjenice u skladu da nisu u pravu u vezi sa razlogom zašto mi daju da mi ne daju moje povlačenje i da me dovedu okolo i da zatvore moj račun i kažu da su obrisali sve sredstva iz toga, ali postoji još kada sam ušao pokušao da se prijavim i malo kasnije da vidim šta se dešava, možda se nadam da dobijem svoje povlačenje, rečeno mi je da sam tada bio zaključan sa svog naloga i da su dobici otišli da se obriše, ali da, još uvijek je otvoren do dolara u njemu
I only want them to give me what's rightfully mine cuz I have all the facts in line that they're wrong about the reason they're giving me not giving me my withdrawal and getting me around and closing my account and saying they wiped all the funds out of it but there's yet when I went in tried to log in and a little while after to see what was going on maybe hopefully get my withdraw I was told that that time that I was locked out of my account and the winnings were going to be wiped but yeah it's still open till dollars in it
Ono što rade nije u redu, već godinama mi šalju mejlove za ovu istu promociju i mogu dokazati da 4 godine u e-mailovima nakon što se prijavim sa e-mailom oni mi ponovo šalju promociju malo kasnije na isti e-mail tako da kada kliknete na njega, zahtijeva da napravite novi račun tako da morate napraviti novi račun da biste dobili promociju tako da je kao da vas ohrabruju da nabavite drugi račun i da vam ponovo daju promociju samo da bi rekli da ako pobijedite veliko kao ja 30.000 mogu da ti uzmu a ne da ti plate imam svu papirologiju na redu mogu ti pokazati sve dokaze i znaces na sta mislim kad kazem da su znali koliko racuna imam oni znaju sve te stvari kada odete da poništite svoju lozinku u ovom kazinu, možete imati opciju da otvorite bilo koji svoj račun tako da znaju da su tamo, tako da ljudi prave duple račune kojih su svjesni i samo dopuštaju da se to dogodi kada sam osvojio svojih 30.000 dolara i neposredno pre jutra da bih trebao da ga dobijem nakon što sam imao dan ranije kada sam pričao sa predstavnikom za ćaskanje bukvalno noć pre nego što sam legao na spavanje, trebalo je da se probudim ujutru sa četiri hiljade i bio sam zagarantovan od strane tog predstavnika za ćaskanje i ja vodim taj razgovor tačno tamo gde ona kaže da sam sutra ujutro 100% dobijao isplatu, ona će se ugasiti i biće na mom bankovnom računu do kraja dana u prvom planu jednom nedeljno svakog petka dok se ne isplati od onoga što nisam bio imam sve svoje zahtjeve za povlačenje, ali jedno povlačenje koje su mi poslali je bilo za 71$ bez objašnjenja, ali pošalju mi 71$ od svega novca koji sam osvojio, to je bilo jedino povlačenje i nikad se nisam prijavio za to povlačenje. imam sve moje listiće za isplatu i nijedan od njih nije bio ne znam šta se dešava ali izgleda kao mala prevara, a ja sam građanin srednje klase znate da nisam bogata osoba i 30 hiljada upravo sada tokom pandemije bi mi zaista pomoglo sa novcem čvrsto je pa da, pravo je razočarenje i ono što rade je pogrešno i ono što trenutno rade je pogrešno i želim ono što je s pravom moje jedan fan Square ne na njihovim bonusima na moj vlastiti depozitni novac
What they're doing is wrong they have been sending me emails for this same promotion for years now and I can prove that 4 years in emails after I sign up with the email they send me the promotion again a little while later on the same email so when you click it it demands that you make a new account so you have to make a new account to get the promotion so it's like they're encouraging you to get another account and give you the promotion again just to say that if you win big like I did 30,000 they can take it from you and not pay you I have all my paperwork in line I can show you all the evidence and you will know what I mean when I say that they knew that how many accounts I have they know all that stuff when you go to reset your password on this casino you can have the option of bringing up any of your account so they know they're there so then people making duplicate accounts they are aware of and they just keep letting it happen so when I won my $30,000 and just before the morning that I'm supposed to get it after I even have the day before I was talking to a chat rep literally the night before I went to sleep I was supposed to wake up in the morning with four grand and I was guaranteed by that chat rep and I have that conversation exactly where she says it that I was get 100% getting my withdrawal tomorrow morning it will go out and it'll be in my bank account by the end of the day foreground once a week every Friday until it was paid off what I was not I have all my withdrawal requests but the one withdraw they sent me was for $71 no explanation but they send me $71 out of all the money that I have won that was the only withdrawal and I never applied for that withdrawal I have all my withdrawal slips and not one of them have been I don't know what's going on but it seems like little bit of a scam really and I'm the middle class citizen you know I'm not a rich person and 30 grand right now during the pandemic would have really helped me right now with money being tight so yeah it's a real disappointment and what they're doing is wrong and what they're doing right now is wrong and I want what's rightfully mine one fan Square not on their bonuses on my own depositive money
Ovo je pismo na koje sam se probudio umjesto kada sam povukao nakon razgovora s predstavnikom za ćaskanje kasno uveče, uveče prije nego što sam legao u krevet ujutro kad je trebalo da dobijem povlačenje već je obrađeno samo je čekalo da izađe jer to je vrijeme kada izlaze svaki petak, jednom svaki petak, jer je Grand najviše što možete povući iz kazina odjednom, tako da su mi htjeli platiti svaki petak dok se sve ne isplati, umjesto toga, probudio sam se zbog ovoga e-mail koji je bio pravo obeshrabrujući BS e-mail ako sam čuo za sljedeću stvar koju ću vam pokazati je dokaz zašto je to BS i zašto koriste lažnu liniju koju će ljudi jednostavno baciti dobro i samo zadržati krećem dalje, ali znam da rade pogrešno i mogu dokazati da nije svaki dan u rukama 30 hiljada
This is the letter I woke up to instead of when I withdrawal after talking to the chat rep just late at night the night before I went to bed the morning I was supposed to have my withdrawal it was already processed it was just waiting to go out cuz that's the time that they go out is every Friday once every Friday for Grand is the most that you can withdraw from the casino at a time so they were going to pay me every Friday until it was all paid out instead I woke up to this email which was a real discouraging BS email if I heard of the next thing I'm going to show you is the proof of why it's BS and why they're using a fake line that people will just most people just throw well and just keep moving along but I know that they're doing is wrong and I can prove it it's not every day I get my hands on 30 grand
Hvala vam na odgovoru, Osećam se obeshrabreno. Da li sam dobro shvatio da ste kreirali više od jednog naloga i da ste uz sve njih preuzeli bonuse nakon registracije?
Thank you for your reply, Feelingdiscouraged. Do I understand correctly that you created more than one account and also claimed the bonuses with all of them after registration?
1. nijedan kazino koji je legalan nije dozvolio bilo kome da se prijavi sa potpuno istim informacijama koje već ima u svom sistemu i neće dozvoliti ljudima da se prijave više puta na istu adresu e-pošte sa istim imenom i datumom rođenja itd. oni ciljaju i varaju kanadske gradjane sa obecanjima fer pleja i ne ispune kada je u pitanju proces povlacenja i nije u redu to je bs ako mene pitas
2. Oni šalju iste promocije iznova i iznova na iste e-poruke nakon toga, a onda kada kliknete na nju, oni vas u osnovi prisiljavaju da se prijavite sa istom e-poštom i informacijama koje već imaju na vašem računu tako da su dobro svjesni šta su radim i šta se dešava na svačijim kazino nagradnim grupnim računima nije novo. Imam neke račune godinama i čak sam primio svoje kartice lojalnosti poštom iz kazina na dva različita računa sa mojim istim imenima i adresama
3. Kažu da sam napravio račune striktno da bih zloupotrebio promocije i to je laž jer su mi rekli da su mi zatvorili račun i obrisali moj dobitak, ali odmah nakon što sam dobio e-poštu i pokušao sam se prijaviti na svoj kazino račun da razgovaram predstavniku je pokazao da moj račun sa 12 dolara još uvijek nije zatvoren, tako da je sve što su rekli u mojoj e-pošti o zatvaranju mog računa i brisanju dobitaka bilo očigledno pogrešno kada se račun još uvijek može pronaći
4. Obećano mi je prethodne noći kao što se vidi u ćaskanju u kazinu sa Predstavnikom o mojim dobicima su obrađeni i koristit ću primanje prvih 4.000 dolara sljedećeg dana, a umjesto toga sam se probudio na e-poštu od Uprave za rizike u kojoj se navodi da nisam neću biti plaćeni zbog zloupotrebe njihovih promocija šta nije u redu i oni ne bi trebali biti u mogućnosti da urade ovo moram imati osobu koja može ovo riješiti umjesto mene malo sam sporiji sa ovakvim situacijama pa mislim da predat ću te mom mužu i pustiti ga da se pozabavi ovim jer je svjedočio da se sve to dešava i može bolje objasniti šta ja mogu po ovom pitanju hvala i nadam se da ću dobiti pravdu gdje je zasluženo i dobiti ono što je ispravno u potpunosti moje. Patim od PTSP-a i anksioznosti i paničnog poremećaja i teško mi je s ovakvim stvarima i ne znam kako da se pozabavim ili istaknem ovu stvar kako treba, tako da ću u tom pogledu ovo predati svom divnom mužu i dozvoliti on će to riješiti odavde hvala sav ovaj stres koji mi je ovo izazvao jako je loš za moj PTSP i anksioznost, pa ću mu pustiti da se nosi s tim od sada pa nadalje, sve je na njegovim rukama hvala što si prvo čuo moju stranu priču iako je Jennifer
1.no casino that is legit has let anyone's sign up with the exact same information as they already have in their system and won't allow people to sign up multiple times on the same email address with same name and birthdate ect so this is how they target and scam the Canadian citizens with promises of fair play and don't deliver when it comes to the withdrawal process and it's not right it's bs if you ask me
2. They send the same promotions over and over to the same emails after and then when you click on it they basically force you to sign up with the same email and information they already have on your account so they are well aware of what they are doing and what goes on in everybody's casino rewards group accounts it's not new I've had some my accounts for years and have even received my loyalty cards mailed to me from the casino on two different accounts with my same names and addresses
3.They say that I've made the accounts strictly to abuse promotions and that is a lie as they said they close my account and wiped my winnings but yet right after I got the email and I tried to sign into my casino account to talk to the rep it showed my account with $12 still in it not closed so everything they said in my email about closing my account and wiping the winnings was obviously wrong when the account can still be found
4.i was promised the night before as seen in the casino's chat with The representative at my winnings were processed and I would be using receiving the first $4,000 the next day which instead I woke up to the email from the risk management stating that I wasn't going to get paid due to abusing their promotions what is wrong and they should not be able to do this I've gotta person that can handle this for me I'm a little bit slower with the situations like this so I think i will hand you off to my hubby and let him deal with this as he witnessed it all happen and can explain better then what I can in this matter thanks and I am hoping to get justice where it is deserved and get what is right fully mine . I suffer from PTSD and anxiety and panic disorder and have a hard time with things like this and don't really know how to handle or bring up this kinda thing properly so in that regards I'll hand this off to my wonderful husband and let him handle it from here thanks all this stress this has caused me is very bad for my PTSD and anxiety so I will let him handle this from now on it's on his hands thanks for hearing my side the story first though Jennifer
Jennifer, potpuno razumijem tvoju tačku gledišta i slažem se da bi u idealnom slučaju igrači trebali imati mogućnost kreiranja samo jednog naloga sa istim akreditivima. Međutim, ne slažem se da ste bili 'prisiljeni' da kreirate više od jednog naloga. Imajte na umu da se ove e-poruke generišu automatski i da ste vi kao igrač odgovorni za kreiranje naloga, a ne kazina. Možete se lako odjaviti s tih e-poruka ili kontaktirati podršku kasina za pomoć.
Žao mi je, ali ste više puta aktivirali bonuse dobrodošlice, čime ste stekli nepravednu prednost u odnosu na kazino. Nijedan ozbiljan kazino to ne bi dozvolio. Kazino ima puno pravo da zatvori vaš račun i konfiskuje sav akumulirani dobitak. Mogu samo preporučiti da ubuduće kreirate jedan račun po kazinu.
Nažalost, nismo u mogućnosti da Vam dodatno pomognemo u ovom slučaju. Molim vas, ne ustručavajte se da me obavijestite ako postoji još nešto čime bih vam mogao pomoći, inače ću biti primoran da odbijem ovu žalbu. Hvala vam na razumijevanju.
Jennifer, I completely understand your point of view, and I agree that ideally, players should be able to create only one account with the same credentials. However, I don't agree that you were 'forced' to create more than one account. Please understand that these emails are generated automatically and you as a player are responsible for creating an account, not the casino. You could easily unsubscribe from those emails or contact casino support for help.
I am sorry, but you activated welcome bonuses multiple times, by which you gained an unfair advantage over the casino. No serious casino would allow this. The casino has the full right to close your account and confiscate all accumulated winnings. I can only recommend that you create one account per casino in the future.
Unfortunately, we are not able to help you further in this case. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
To se čini malo nepravednim jer imam dokaz i dokazao sam da kazino također zna za sve račune jer vam pokazuju sve račune koje imate kao što sam jučer dokazao zar ne zaslužujem svoj dobitak jer nisam igrao sa bonusima i ako će mi vratiti depozite zar to ne bi trebali učiniti za sve račune, a ne samo za jedan
That seems a little unfair as I have a the proof and have proved that the casino also knows about all the accounts as they show you all the accounts you have as I proved yesterday don't I deserve my winnings as I was not playing with bonuses and if they are going to return my deposits shouldn't they have to do so for all accounts not just one then
Vratili su 71 dolar koji sam položio na taj račun samo ako će tako, pa zar ne bi trebali za sve račune i sve moje depozite također tada
They have returned the 71 dollars I deposited on that account only if they are going to so so shouldn't they for all accounts and all my deposits also then
Razumijem vašu frustraciju i izvinjavam se zbog situacije, ali imajte na umu da ste ozbiljno prekršili Uvjete i odredbe kazina, te da kazino nije dužan vratiti vaše depozite. Zaista bismo željeli da vam pomognemo, ali nam je ovaj put nemoguće.
Nažalost, nakon prikupljanja svih potrebnih informacija ovu žalbu odbijamo kao neopravdanu. Žao nam je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom i mi ćemo se potruditi da vam pomognemo.
I understand your frustration, and I am sorry for the situation, but please note that you seriously breached the casino's T&Cs, and the casino is not obliged to refund your deposits. We would really like to help you, but it it impossible for us this time.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.