Igrač iz Severne Rajne-Vestfalije zatražio je povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from North Rhine-Westphalia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Severne Rajne-Vestfalije zatražio je povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dame i gospodo!
Igram u kazinu zoome mama. Želeo sam da izvršim isplatu. Ali kazino ne želi da je isplati jer žele izvod iz banke sa imenom. Ali onda sam dobio jedan, ali nažalost ne kaže ne ime na njemu. Sve ostalo sam dostavio. Ne razumem šta još treba da dokazujem. Da nisam uplatio u kazino, ne bih mogao da igram tamo. Pre svega, mogu da vide depozit putem transakcija. Radi se o mami 250 € koje bih želeo da mi se isplati. Nadam se da mogu da mi pomognu.
Mfg Manuela L***
Ladies and Gentlemen!
I'm playing at the zoome casino mom.Wanted to make a payout.But the casino doesn't want to pay it out because they want a bank statement with a name.But then I got one but unfortunately it doesn't say no name on it. I submitted everything else. I don't understand what else I'm supposed to prove. If I hadn't paid into the casino, I couldn't play there. Above all, they can see the deposit via transactions. It's about mom €250 which I would like to be paid out. I hope they can help me.
Mfg Manuela L***
Sehr geehrte Damen und Herren!
Ich spiele im mom im zoome Casino.Wollte eine Auszahlung tätigen.Doch das Casino will es nicht auszahlen,weil sie einen Kontoauszug haben möchten mit Name.Doch ich habe einen dann geholt aber leider steht Nein Name nicht dort drauf. Ich habe sonst auch alles eingereicht.Ich verstehe nicht was ich da noch beweisen soll.Wenn ich in dem Casino nicht eingezahlt hätte,könnte ich nicht spielen dort.Vor allen Dingen könnnen die doch die einzahlung per Transaktionen nach sehen.Im mom geht es um 250 €die ich gerne ausgezahlt bekommen möchte.Ich hoffe die können mir helfen.
Mfg Manuela L***
Dear Ela1971,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Ela1971,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.